Compare OpenText CRM and FullStory - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - OpenText CRM or FullStory?

OpenText CRM is more expensive to implement (TCO) than FullStory, and FullStory is rated higher (82/100) than OpenText CRM (52/100). Both tools offer the same amount of features.

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OpenText Vs. FullStory

OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.

FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.

Who is more expensive? OpenText CRM or FullStory?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenText CRM and FullStory.

OpenText CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenText Customer Experience Management is rated 6, which is similar to the average cost of Customer Experience Management software. FullStory price starts at $899 per license , When comparing FullStory to its competitors, the software is rated 2 - much lower than the average Customer Experience Management software cost.

Bottom line: OpenText CRM is more expensive than FullStory.

Which software includes more/better features?

We've compared OpenText CRM Vs. FullStory based on some of the most important and required Customer Experience Management features.

OpenText CRM: Data Import/Export, Basic Reports, Online Customer Support.

FullStory: Dashboard, Data Analysis Tools, Data analysis.

Target customer size

Customers of the software include businesses of all sizes from all over the world. and FullStory's target customer size include: Small, medium and large size businesses.