Oracle Contact Center Anywhere - Top Competitors (Feb 2022)
Compare Pricing
| ITQlick Score: | 78/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Contact Management -> Oracle Contact Center Anywhere review -> Oracle Contact Center Anywhere competitors |
| Ranking: | Ranked 7 out of 9 Contact Management systems |
| Company: | Promero, Inc. |
| Pricing: | starts at $29 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Oracle Contact Center Anywhere review, Oracle Contact Center Anywhere pricing guide |
Shlomi Lavi / updated: Feb 18, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Oracle Contact Center Anywhere vs. Alternatives in 2024
The main competitors for Oracle Contact Center Anywhere are Effortless Contact Center and Five9 Virtual Call Center.Effortless Contact Center is a cloud based solution that supports incoming, outgoing and blended call center solutions. It can handle multiple channels including voice & mobile, web chat, email as well as social media interaction. The product includes call management features such as skills based call routing, call back facilities, virtual queuing as well as interactive voice response. There is also an agent collaboration platform for information sharing, as well as an API to integrate the product with leading CRM applications.
In comparison Oracle Contact Center Anywhere also supports multi-channel customer contacts with similar call management features. However it can be provided both as a hosted cloud solution or as a web enabled on premise version as well. Additionally there are manager based review tools such as “Whisper” mode for real-time advice on calls without customer knowledge, “Silent” mode for call monitoring without agent knowledge, as well as “Barge-In” mode to take over calls if required.
Five9 Virtual Call Center on the other hand is available only as a cloud based solution, but includes APIs to connect to other customer applications and supports multi-channel communications as well. However it also provides options for workforce management, quality control to improve process flows, and analytics with KPIs to monitor performance and customer service.
Oracle Contact Center Anywhere on the other hand provides its own analytic suite for reporting and reviews. However it also includes context-based calling with search algorithms to match the right customer & product information with the call requirements to enable agents to deliver quicker more targeted service.
Oracle Contact Center Anywhere alternatives - for small & large Business
Here are the top 4 alternatives to Oracle Contact Center Anywhere that are worth checking out: Chaos Intellect for SMBs, 3CLogic Cloud Contact Center for large size business, BigContacts for growing companies, and
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.