Compare PhaseWare Tracker and Mhelpdesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - PhaseWare Tracker or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than PhaseWare Tracker, and Mhelpdesk is rated higher (95/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than Mhelpdesk (15).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PhaseWare Inc. Vs. Mhelpdesk

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? PhaseWare Tracker or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhaseWare Tracker and Mhelpdesk.

PhaseWare Tracker price starts at $49 per user/month , On a scale between 1 to 10 PhaseWare Tracker is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than PhaseWare Tracker.

Which software includes more/better features?

We've compared PhaseWare Tracker Vs. Mhelpdesk based on some of the most important and required Help Desk features.

PhaseWare Tracker: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Rules/Workflows.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.