Compare PhaseWare Tracker and Zoho Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - PhaseWare Tracker or Zoho Desk?

Zoho Desk is more expensive to implement (TCO) than PhaseWare Tracker, and Zoho Desk is rated higher (92/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PhaseWare Inc. Vs. Zoho Corporation

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? PhaseWare Tracker or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PhaseWare Tracker and Zoho Desk.

PhaseWare Tracker price starts at $49 per user/month , On a scale between 1 to 10 PhaseWare Tracker is rated 4, which is lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PhaseWare Tracker cost is around the same cost of Zoho Desk.

Which software includes more/better features?

We've compared PhaseWare Tracker Vs. Zoho Desk based on some of the most important and required Help Desk features.

PhaseWare Tracker: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Rules/Workflows.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment. and Zoho Desk's target customer size include: Small, medium and large size businesses.