Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Pipedrive or Customer Suite?
Customer Suite is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Customer Suite (62/100). Pipedrive offers users more features (4) than Customer Suite (3). There is a clear winner in this case and it is Pipedrive!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Pipedrive Vs. ACUMATICA
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
ACUMATICA: Acumatica empowers SMB customers and partners to stay competitive bymaking it easy to adapt to changing business needs. We aim to make ourpowerful Cloud Enterprise Resource Planning solution the platform of choice forSMB businesses.
Who is more expensive? Pipedrive or Customer Management Suite?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipedrive and Customer Management Suite.
Pipedrive price starts at $9.90 per user/month , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. Customer Management Suite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Customer Management Suite is more expensive than Pipedrive.
Which software includes more/better features?
We've compared Pipedrive Vs. Customer Suite based on some of the most important and required CRM features.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Customer Management Suite: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. Customers of the software mainly include small and medium businesses hailing from diverse industries.