Compare Pipedrive and UseResponse - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Pipedrive or UseResponse?

UseResponse is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than UseResponse (79/100). UseResponse offers users more features (8) than Pipedrive (4).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pipedrive Vs. UserScape, Inc.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

UserScape, Inc.: Our flagship product, HelpSpot can centralize and effectively manage your customer support. Its unique, intuitive workflow, and customer-friendly features empowers staff and customers alike, allowing you to drive down costs while delivering a superior customer experience.

Who is more expensive? Pipedrive or UseResponse?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipedrive and UseResponse.

Pipedrive price starts at $9.90 per user/month , On a scale between 1 to 10 Pipedrive is rated 2, which is much lower than the average cost of CRM software. UseResponse price starts at $1,490 per year , When comparing UseResponse to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: UseResponse is more expensive than Pipedrive.

Which software includes more/better features?

We've compared Pipedrive Vs. UseResponse based on some of the most important and required CRM features.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

UseResponse: Customer Survey, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration.

Target customer size

Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business. and UseResponse's target customer size include: Small, medium and large size businesses.