Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - Request Tracker or SolarWinds Service Desk?
Request Tracker is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Request Tracker (62/100). SolarWinds Service Desk offers users more features (18) than Request Tracker (7). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Best Practical Solutions, LLC Vs. Samanage
Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Request Tracker or SolarWinds?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Request Tracker and SolarWinds.
Request Tracker price starts at $125 per feature/month , On a scale between 1 to 10 Request Tracker is rated 4, which is lower than the average cost of Customer Service software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Request Tracker cost is around the same cost of SolarWinds.
Which software includes more/better features?
We've compared Request Tracker Vs. SolarWinds Service Desk based on some of the most important and required Customer Service features.
Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting, Self Service Portal, Support Ticket Tracking.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.