Shlomi Lavi /
Nov 06, 2022
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Bottom Line: Which is Better - ServiceDesk Plus Standard Edit or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than ServiceDesk Plus Standard Edit, and ServiceDesk Plus Standard Edit is rated higher (76/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than ServiceDesk Plus Standard Edit (6).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. Samanage
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? ServiceDesk Plus Standard Edit or Samanage Asset Management?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and Samanage Asset Management.
ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average IT Management software cost.
Bottom line: Samanage Asset Management is more expensive than ServiceDesk Plus Standard Edit.
Which software includes more/better features?
We've compared ServiceDesk Plus Standard Edit Vs. SolarWinds Service Desk based on some of the most important and required IT Management features.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.
Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.