Compare SmartSupport and Helpjuice - Oct 2022
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Bottom Line: Which is Better - SmartSupport or Helpjuice?
SmartSupport is more expensive to implement (TCO) than Helpjuice, and Helpjuice is rated higher (83/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Helpjuice (0).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. Helpjuice
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Helpjuice: Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without havin...
Who is more expensive? SmartSupport or Helpjuice?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and Helpjuice.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. Helpjuice price starts at $120 per month , When comparing Helpjuice to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than Helpjuice.
Which software includes more/better features?
We've compared SmartSupport Vs. Helpjuice based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
Helpjuice: We are still working to collect the list of features for Helpjuice.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and Helpjuice's target customer size include: SMBs.
Helpjuice
starts at $120 per month
Helpjuice is a cloud-based knowledge management software that allows managers to build custom search engines for knowledge base from scratch and observe users search behavior.
Compare PricingCompare specifications
SmartSupport Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
Helpjuice Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Knowledge Management -> Helpjuice review |
Company: | Helpjuice |
Pricing: | starts at $120 per month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Helpjuice review, Helpjuice pricing, Helpjuice alternatives |
Compare features
SmartSupport: 17 Features
Helpjuice: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.