Compare SmartSupport and KMS Lighthouse - Oct 2022
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Bottom Line: Which is Better - SmartSupport or KMS Lighthouse?
SmartSupport is more expensive to implement (TCO) than KMS Lighthouse, and KMS Lighthouse is rated higher (79/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than KMS Lighthouse (0).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. KMS lighthouse
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
KMS lighthouse: ...
Who is more expensive? SmartSupport or KMS Lighthouse?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and KMS Lighthouse.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. KMS Lighthouse price starts at $25 per user/month , When comparing KMS Lighthouse to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than KMS Lighthouse.
Which software includes more/better features?
We've compared SmartSupport Vs. KMS Lighthouse based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
KMS Lighthouse: We are still working to collect the list of features for KMS Lighthouse.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and KMS Lighthouse's target customer size include: Small businesses and start ups.
KMS Lighthouse
starts at $25 per user/month
KMS Lighthouse is an on-premise and cloud-hosted customer relationship system that incorporates contact center knowledge and sales management tools in a single platform. The software solution enables customer c...
Compare PricingCompare specifications
SmartSupport Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
KMS Lighthouse Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Knowledge Management -> KMS Lighthouse review |
Company: | KMS lighthouse |
Pricing: | starts at $25 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop |
Links: | KMS Lighthouse review, KMS Lighthouse pricing, KMS Lighthouse alternatives |
Compare features
SmartSupport: 17 Features
KMS Lighthouse: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.