Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - TOPdesk or ServiceNow?
TOPdesk is more expensive to implement (TCO) than ServiceNow, and TOPdesk is rated higher (82/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than TOPdesk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
TOPdesk Vs. Servicenow
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? TOPdesk or ServiceNow?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for TOPdesk and ServiceNow.
TOPdesk price starts at $66 per user/month , On a scale between 1 to 10 TOPdesk is rated 10, which is much higher than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than ServiceNow.
Which software includes more/better features?
We've compared TOPdesk Vs. ServiceNow based on some of the most important and required Help Desk features.
TOPdesk: We are still working to collect the list of features for TOPdesk.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
TOPdesk's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.