Shlomi Lavi / Jun 30, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Uservoice Feedback Site is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than Uservoice Feedback Site (74/100). TeamSupport offers users more features (15) than Uservoice Feedback Site (2). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Uservoice Feedback Site and TeamSupport.
Uservoice Feedback Site price starts at $499 per month , On a scale between 1 to 10 Uservoice Feedback Site is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Uservoice Feedback Site cost is around the same cost of TeamSupport.
We've compared Uservoice Feedback Site Vs. TeamSupport based on some of the most important and required Help Desk features.
Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback. This program is aimed at the companies that know their product, but are still eager to please those their clients.
starts at $499 per month
Uservoice is a SaaS solution that enables users to receive customer feedback and a way to respond to customer request tickets. Uservoice Feedback Site enables users to listen to their customers’ concerns and pr...
Compare Pricingstarts at $49 per agent/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemo| ITQlick Score: | 74/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Uservoice Feedback Site review |
| Company: | Uservoice |
| Pricing: | starts at $499 per month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Uservoice Feedback Site review, Uservoice Feedback Site pricing, Uservoice Feedback Site alternatives |
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport review |
| Company: | TeamSupport |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.