Compare Zoho CRM and CustomerICare Live Chat - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Zoho CRM or CustomerICare Live Chat?

CustomerICare Live Chat is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than CustomerICare Live Chat (77/100). Zoho CRM offers users more features (16) than CustomerICare Live Chat (4). There is a clear winner in this case and it is Zoho CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zoho Vs. Customericare

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Customericare: Customericare helps you connect with your customers through chat, audio or video directly on your website. Provide instant support will increase your clients satisfaction and will turn website visitors into long term customers. Our tool also allows you to monitor your traffic and send proactive chat invites to the most promising visitors. Liste...

Who is more expensive? Zoho CRM or CustomerICare Live Chat?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and CustomerICare Live Chat.

Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. CustomerICare Live Chat price starts at $12 per license , When comparing CustomerICare Live Chat to its competitors, the software is rated 8 - higher than the average CRM software cost.

Bottom line: CustomerICare Live Chat is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Zoho CRM Vs. CustomerICare Live Chat based on some of the most important and required CRM features.

Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.

CustomerICare Live Chat: CRM, eCommerce, Retail & POS, Retail.

Target customer size

Zoho CRM is focused on startup to medium firms in different markets. Customers of the software include small and medium businesses as well as large enterprises.