Shlomi Lavi /
Jul 18, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Customer Service or Olark?
Customer Service is more expensive to implement (TCO) than Olark, and Olark is rated higher (91/100) than Customer Service (62/100). Olark offers users more features (3) than Customer Service (0). There is a clear winner in this case and it is Olark!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cogsdale Vs. Olark
Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software.
Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...
Olark: Olark is: Ben Congleton, Roland Osborne, Matt Pizzimenti, Zach Steindler, Aaron Wilson, Bill Thompson, Brandon Dimcheff, Sunir Shah, Lindsay Elia, Jeff Zellner, Ryan LaBarge, Joe Westhead, Kyle Lambert, Laure Parsons, Fernando Takai, and Nick MacInnis.
We build slick software (and climb Redwoods)
Formally launched in August of 2009, we receiv...
Who is more expensive? Customer Service or Olark?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Service and Olark.
Customer Service price starts at $55 per user/month , On a scale between 1 to 10 Customer Service Management is rated 2, which is much lower than the average cost of Chat software. Olark price starts at $29 per seat/month , When comparing Olark to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Customer Service cost is around the same cost of Olark.
Which software includes more/better features?
We've compared Customer Service Vs. Olark based on some of the most important and required Chat features.
Customer Service: We are still working to collect the list of features for Customer Service.
Olark: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Olark is suitable for startup marketers, small companies and companies providing online services.