Shlomi Lavi /
Jul 18, 2022
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Bottom Line: Which is Better - Customer Service or Pure Chat?
Customer Service is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than Customer Service (62/100).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cogsdale Vs. Pure Chat, Inc.
Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software.
Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...
Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...
Who is more expensive? Customer Service or Pure Chat?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Service and Pure Chat.
Customer Service price starts at $55 per user/month , On a scale between 1 to 10 Customer Service Management is rated 2, which is much lower than the average cost of Chat software. Pure Chat price starts at $39 per month , When comparing Pure Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Customer Service cost is around the same cost of Pure Chat.
Which software includes more/better features?
We've compared Customer Service Vs. Pure Chat based on some of the most important and required Chat features.
Customer Service: We are still working to collect the list of features for Customer Service.
Pure Chat: We are still working to collect the list of features for Pure Chat.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. The software is a most viable solution for small and medium sized businesses.