Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - FullStory or Pega CRM?
Pega CRM is more expensive to implement (TCO) than FullStory, and Pega CRM is rated higher (87/100) than FullStory (82/100). Both tools offer the same amount of features.
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FullStory Vs. Pegasystems
FullStory: FullStory records and reproduces real user experiences on your site helping you support customers, boost conversions, and debug faster.
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts.
Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? FullStory or Chordiant?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FullStory and Chordiant.
FullStory price starts at $899 per license , On a scale between 1 to 10 FullStory is rated 2, which is much lower than the average cost of Customer Experience Management software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.
Bottom line: Chordiant is more expensive than FullStory.
Which software includes more/better features?
We've compared FullStory Vs. Pega CRM based on some of the most important and required Customer Experience Management features.
FullStory: Dashboard, Data Analysis Tools, Data analysis.
Chordiant: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
FullStory's typical customers include: Small, medium and large size businesses, and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.