inConcert Allegro is a full-integrated on-premise and cloud-based software solution that caters to all the functional requirements of the high-demand multimedia contact center. The platform offers various featu...
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inConcert Allegro is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than inConcert Allegro (81/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
inConcert: inConcert develops technology that incorporates profound contact center business and operation knowledge gathered during more than 15 years of successful implementations. We also provide consulting and professional services adhering to the best practices in the industry. This allows us to deliver highly customized solutions, hosted either in your o...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inConcert Allegro and inContact Cloud Contact Center.
inConcert Allegro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 inConcert Allegro is rated 2, which is much lower than the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: inConcert Allegro cost is around the same cost of inContact Cloud Contact Center.
We've compared inConcert Allegro Vs. NICE CXone based on some of the most important and required Call Center features.
inConcert Allegro: We are still working to collect the list of features for inConcert Allegro.
inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.
inConcert Allegro's typical customers include: Medium and large size businesses, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.
inConcert Allegro is a full-integrated on-premise and cloud-based software solution that caters to all the functional requirements of the high-demand multimedia contact center. The platform offers various featu...
Compare Pricingstarts at $90 per user/month
The NICE CXone is designed to help users to increase their market share and their profitability.
Compare PricingITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> inConcert Allegro review |
Company: | inConcert |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | inConcert Allegro review, inConcert Allegro pricing, inConcert Allegro alternatives |
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> NICE CXone review |
Company: | inContact |
Pricing: | starts at $90 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile |
Links: | NICE CXone review, NICE CXone pricing, NICE CXone alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.