Shlomi Lavi /
Jan 10, 2023
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Bottom Line: Which is Better - Kapture CRM or Cisco WebEx Support Center?
Kapture CRM is more expensive to implement (TCO) than Cisco WebEx Support Center, and Cisco WebEx Support Center is rated higher (85/100) than Kapture CRM (75/100). Cisco WebEx Support Center offers users more features (3) than Kapture CRM (0). There is a clear winner in this case and it is Cisco WebEx Support Center!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
KAPTURE Vs. WebEx
KAPTURE: Welcome and congratulations! You’re finally going to say good bye to all your niggling worries related to sales, marketing and other operational hassles. An ingenious cloud based Sales CRM Platform, developed by a panel of technology experts and highly experienced professionals from different industries, KAPTURE is your one-stop solution to automat...
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise.
We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
Who is more expensive? Kapture CRM or Cisco WebEx Support Center?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kapture CRM and Cisco WebEx Support Center.
Kapture CRM price starts at $35 per user/month , On a scale between 1 to 10 Kapture CRM is rated 8, which is higher than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: Kapture CRM is more expensive than Cisco WebEx Support Center.
Which software includes more/better features?
We've compared Kapture CRM Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.
Kapture CRM: We are still working to collect the list of features for Kapture CRM.
Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Kapture CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.