Shlomi Lavi / Nov 29, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Puzzel is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Puzzel (62/100). Zoho Support offers users more features (24) than Puzzel (3). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Logicalware: At Logicalware, your customers mean as much to us as they do to you, after all, it’s what we do. We help companies serve their customers better by providing tools to do this in the most effective and efficient way possible. Based in Edinburgh, Scotland, Logicalware is a young, dynamic company providing customer service support to a range of compan...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Puzzel and Zoho Support.
Puzzel price starts at $59 per user/month , On a scale between 1 to 10 Logicalware is rated 2, which is much lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Puzzel cost is around the same cost of Zoho Support.
We've compared Puzzel Vs. Zoho Support based on some of the most important and required Customer Service features.
Puzzel: Data Import/Export, Basic Reports, Online Customer Support.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Mostly the deployment of Puzzel has been found in small and medium businesses. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
starts at $59 per user/month
At Logicalware we work with a wide range of UK and international companies, helping them to provide a better all-round customer experience. We offer a smart, efficient cloud – hosted solution to enable customer...
Compare Pricingstarts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricing| ITQlick Score: | 62/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Puzzel review |
| Company: | Logicalware |
| Pricing: | starts at $59 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop |
| Links: | Puzzel review, Puzzel pricing, Puzzel alternatives |
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support review |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.