Compare Mhelpdesk and Verizon Connect - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or Verizon Connect?

Mhelpdesk is more expensive to implement (TCO) than Verizon Connect, and Mhelpdesk is rated higher (95/100) than Verizon Connect (75/100). Mhelpdesk offers users more features (15) than Verizon Connect (6).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Fleetmatics

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Fleetmatics: Fleetmatics Group PLC is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS). Our solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business...

Who is more expensive? Mhelpdesk or Fleetmatics WORK?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Fleetmatics WORK.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Fleetmatics WORK accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software.

Bottom line: Mhelpdesk is more expensive than Fleetmatics WORK.

Which software includes more/better features?

We've compared Mhelpdesk Vs. Verizon Connect based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

Fleetmatics WORK: Customizable Reporting, Scheduling, Inventory Management, Work Order Management, Quoting.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. Fleet management services of the software can be used for the needs of any business size.