Compare Mhelpdesk and HelpStar ITIL Help Desk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or HelpStar ITIL Help Desk?

HelpStar ITIL Help Desk is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than HelpStar ITIL Help Desk (82/100). Mhelpdesk offers users more features (15) than HelpStar ITIL Help Desk (11). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Help Desk Technology

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...

Who is more expensive? Mhelpdesk or HelpStar ITIL Help Desk Software?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and HelpStar ITIL Help Desk Software.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Mhelpdesk cost is around the same cost of HelpStar ITIL Help Desk Software.

Which software includes more/better features?

We've compared Mhelpdesk Vs. HelpStar ITIL Help Desk based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.