Compare Mhelpdesk and IT Asset - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or IT Asset?

Mhelpdesk is more expensive to implement (TCO) than IT Asset, and Mhelpdesk is rated higher (95/100) than IT Asset (89/100). Mhelpdesk offers users more features (15) than IT Asset (3).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Samanage

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Mhelpdesk or IT Asset Management?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and IT Asset Management.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. IT Asset Management price starts at $800 per user/year , When comparing IT Asset Management to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than IT Asset Management.

Which software includes more/better features?

We've compared Mhelpdesk Vs. IT Asset based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

IT Asset Management: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.