Compare Mhelpdesk and ManageEngine ServiceDesk Plus - Jan 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Mhelpdesk or ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than ManageEngine ServiceDesk Plus (80/100). Mhelpdesk offers users more features (15) than ManageEngine ServiceDesk Plus (5). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Zoho Corporation

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Mhelpdesk or ManageEngine ServiceDesk Plus?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and ManageEngine ServiceDesk Plus.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. ManageEngine ServiceDesk Plus price starts at $10 per technician/month , When comparing ManageEngine ServiceDesk Plus to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Mhelpdesk cost is around the same cost of ManageEngine ServiceDesk Plus.

Which software includes more/better features?

We've compared Mhelpdesk Vs. ManageEngine ServiceDesk Plus based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

ManageEngine ServiceDesk Plus: API, Financial reporting, Workflow Rules & Management, Data integration, Reporting & Analytics.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and ManageEngine ServiceDesk Plus's target customer size include: Small, medium and large size businesses.