Compare Mhelpdesk and Softerra Adaxes - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mhelpdesk or Softerra Adaxes?

Mhelpdesk is more expensive to implement (TCO) than Softerra Adaxes, and Mhelpdesk is rated higher (95/100) than Softerra Adaxes (81/100). Mhelpdesk offers users more features (15) than Softerra Adaxes (7).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Mhelpdesk Vs. Softerra

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Softerra: Since its foundation in 1999, Softerra has developed into a provider of top-notch services and highly ranked solutions for identity management. Throughout 13 years of its operation, over 50,000 organizations of all sizes have relied on Softerra for high-performance directory management solutions and time-saving services to reduce their IT workload ...

Who is more expensive? Mhelpdesk or Softerra Adaxes?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mhelpdesk and Softerra Adaxes.

Mhelpdesk price starts at $374 per 10 users/month , On a scale between 1 to 10 Mhelpdesk is rated 6, which is similar to the average cost of Field Service software. Softerra Adaxes price starts at $1,600 per license , When comparing Softerra Adaxes to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Mhelpdesk is more expensive than Softerra Adaxes.

Which software includes more/better features?

We've compared Mhelpdesk Vs. Softerra Adaxes based on some of the most important and required Field Service features.

Mhelpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration, Reporting, Rules/Workflows, Scheduling.

Softerra Adaxes: Email Integration, LDAP/Active Directory Synchronization, Multi-Site Support, Reporting, Rules/Workflows.

Target customer size

MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. and Softerra Adaxes's target customer size include: Small, medium and large size businesses.