Shlomi Lavi /
Jan 26, 2023
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Bottom Line: Which is Better - ServiceDesk Plus Standard Edit or PagerDuty?
ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than PagerDuty, and PagerDuty is rated higher (80/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers users more features (6) than PagerDuty (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. PagerDuty, Inc.
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
PagerDuty, Inc.: PagerDuty enables developers to build amazing solutions and user experiences by providing full-stack visibility to monitor code deployments, infrastructure events, and application health, making it easy to effectively collaborate with Operations, Security, and QA teams to resolve issues before they impact customers.
Who is more expensive? ServiceDesk Plus Standard Edit or PagerDuty?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ServiceDesk Plus Standard Edit and PagerDuty.
ServiceDesk Plus Standard Edit price starts at $495 per year , On a scale between 1 to 10 ServiceDesk Plus Standard Edit is rated 4, which is lower than the average cost of IT Management software. PagerDuty price starts at $21 per user/month , When comparing PagerDuty to its competitors, the software is rated 2 - much lower than the average IT Management software cost.
Bottom line: ServiceDesk Plus Standard Edit is more expensive than PagerDuty.
Which software includes more/better features?
We've compared ServiceDesk Plus Standard Edit Vs. PagerDuty based on some of the most important and required IT Management features.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal, Service Level Agreements.
PagerDuty: We are still working to collect the list of features for PagerDuty.
Target customer size
ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients. The general categories of the users of PagerDuty are the individuals that are engaging in wide array of small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that harness the benefits of the services from IT, web and data hosting and other related information services sectors, mainly with data and IT management, performance management and application monitoring.