Compare Smith and Ivy.ai - Apr 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Smith or Ivy.ai?

Ivy.ai is more expensive to implement (TCO) than Smith, and Smith is rated higher (88/100) than Ivy.ai (81/100). Smith offers users more features (7) than Ivy.ai (4). There is a clear winner in this case and it is Smith!

Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Smith.ai Vs. Ivy.ai

Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.

Ivy.ai: Ivy is an artificially intelligent self-service chatbot for colleges and universities.

Who is more expensive? Smith or Ivy.ai?

The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smith and Ivy.ai.

Smith price starts at $210 per month , On a scale between 1 to 10 Smith is rated 4, which is lower than the average cost of AI: Customer Support software. Ivy.ai accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Smith is rated 4, which is lower than the average cost of AI: Customer Support software.

Bottom line: Smith cost is around the same cost of Ivy.ai.

Which software includes more/better features?

We've compared Smith Vs. Ivy.ai based on some of the most important and required AI: Customer Support features.

Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management, eCommerce, Scheduling.

Ivy.ai: Chat, Mobile Access, Data analysis, BI & Analytics.

Target customer size

Smith's typical customers include: Small, medium and large size businesses, and Ivy.ai's target customer size include: Small, medium and large size businesses.