Compare Smith and Sundown - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Smith or Sundown?

Sundown is more expensive to implement (TCO) than Smith, and Smith is rated higher (88/100) than Sundown (82/100). Smith offers users more features (7) than Sundown (2). There is a clear winner in this case and it is Smith!

Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Smith.ai Vs. Sundown.ai

Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.

Sundown.ai: CHLOE IS AN AI AUTOMATION LAYER BUILT ON NLP, MACHINE LEARNING, AND GRAPH ALGORITHMS

Who is more expensive? Smith or Sundown?

The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smith and Sundown.

Smith price starts at $210 per month , On a scale between 1 to 10 Smith is rated 4, which is lower than the average cost of AI: Customer Support software. Sundown price starts at $50 per month , When comparing Sundown to its competitors, the software is rated 4 - lower than the average AI: Customer Support software cost.

Bottom line: Smith cost is around the same cost of Sundown.

Which software includes more/better features?

We've compared Smith Vs. Sundown based on some of the most important and required AI: Customer Support features.

Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management, eCommerce, Scheduling.

Sundown: Customer Service, Knowledge Base.

Target customer size

Smith's typical customers include: Small, medium and large size businesses, and Sundown's target customer size include: Small, medium and large size businesses.