Shlomi Lavi /
Feb 28, 2023
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Bottom Line: Which is Better - inContact CXone or monday.com?
monday.com is more expensive to implement (TCO) than inContact CXone, and monday.com is rated higher (98/100) than inContact CXone (64/100). monday.com offers users more features (35) than inContact CXone (3).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Brand Embassy Vs. monday.com
Brand Embassy: Brand Embassy is a next-level customer service platform. It’s like a call centre, but on social media. Recently awarded by Red Herring Europe 2013 for the most innovative companies. Used by Vodafone, Telefonica O2, T-Mobile, KIA, Air bank, ING and others. The company's vision is to become a global industry expert on Social Care & Customer Experi...
monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...
Who is more expensive? inContact CXone or monday.com?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for inContact CXone and monday.com.
inContact CXone price starts at $70 per user/month , On a scale between 1 to 10 Brand Embassy is rated 2, which is much lower than the average cost of Chat software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Chat software cost.
Bottom line: monday.com is more expensive than inContact CXone.
Which software includes more/better features?
We've compared inContact CXone Vs. monday.com based on some of the most important and required Chat features.
inContact CXone: Data Import/Export, Basic Reports, Online Customer Support.
monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.
Target customer size
inContact CXone is suitable for a wide range of industries including telecom, financial, retail, online shopping and high tech.
Monday.