Compare Freshservice ServiceDesk and Motionsoft - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - Freshservice ServiceDesk or Motionsoft?

Motionsoft is more expensive to implement (TCO) than Freshservice ServiceDesk, and Motionsoft is rated higher (77/100) than Freshservice ServiceDesk (62/100). Motionsoft offers users more features (10) than Freshservice ServiceDesk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FRESHDESK INC. Vs. Motionsoft

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Motionsoft: Motionsofts gym membership software can improve your clubs member engagement strategy and operational efficiency with tools that allow your staff to customize member messaging and one of the easiest to use member management portals in the industry that empowers your desk staff with the ability to deliver communications that draws members into engag...

Who is more expensive? Freshservice ServiceDesk or Motionsoft?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice ServiceDesk and Motionsoft.

Freshservice ServiceDesk price starts at $29 per user/month , On a scale between 1 to 10 Freshservice ServiceDesk is rated 4, which is lower than the average cost of IT Management software. Motionsoft price starts at $99 per month , When comparing Motionsoft to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: Motionsoft is more expensive than Freshservice ServiceDesk.

Which software includes more/better features?

We've compared Freshservice ServiceDesk Vs. Motionsoft based on some of the most important and required IT Management features.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Motionsoft: Data Analysis Tools, Payment Management, Billing & Invoicing, Event Triggered Email, Email Marketing.

Target customer size

The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal. and Motionsoft's target customer size include: Small, medium and large size businesses.