Shlomi Lavi /
Mar 18, 2022
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Bottom Line: Which is Better - NetSuite CRM or Contivio Contact Center?
NetSuite CRM is more expensive to implement (TCO) than Contivio Contact Center, and NetSuite CRM is rated higher (89/100) than Contivio Contact Center (76/100). NetSuite CRM offers users more features (13) than Contivio Contact Center (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NetSuite Vs. Contivio.com
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise.
Our flagship Contivio...
Who is more expensive? NetSuite CRM or Contivio Contact Center?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and Contivio Contact Center.
NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. Contivio Contact Center price starts at $79 per user/month , When comparing Contivio Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: NetSuite CRM is more expensive than Contivio Contact Center.
Which software includes more/better features?
We've compared NetSuite CRM Vs. Contivio Contact Center based on some of the most important and required CRM features.
NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.
Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.
Target customer size
This CRM solution can cater to many businesses. Customers of the software include small and medium businesses as well as large enterprises.