starts at $29 per user/month
Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.
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ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than Freshservice ServiceDesk, and ServiceDesk Plus Standard Edit is rated higher (76/100) than Freshservice ServiceDesk (62/100). ServiceDesk Plus Standard Edit offers users more features (6) than Freshservice ServiceDesk (0).
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Freshservice ServiceDesk and ServiceDesk Plus Standard Edit.
Freshservice ServiceDesk price starts at $29 per user/month , On a scale between 1 to 10 Freshservice ServiceDesk is rated 4, which is lower than the average cost of IT Management software. ServiceDesk Plus Standard Edit price starts at $495 per year , When comparing ServiceDesk Plus Standard Edit to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: Freshservice ServiceDesk cost is around the same cost of ServiceDesk Plus Standard Edit.
We've compared Freshservice ServiceDesk Vs. ServiceDesk Plus Standard Edit based on some of the most important and required IT Management features.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.
The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal. ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.
starts at $29 per user/month
Freshservice ServiceDesk is cloud-based IT service management software giving users all the IT support they need.
Compare Pricingstarts at $495 per year
ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...
Compare PricingITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | IT Management -> Freshservice ServiceDesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $29 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Freshservice ServiceDesk review, Freshservice ServiceDesk pricing, Freshservice ServiceDesk alternatives |
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | IT Management -> ServiceDesk Plus Standard Edit review |
Company: | ManageEngine |
Pricing: | starts at $495 per year |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | ServiceDesk Plus Standard Edit review, ServiceDesk Plus Standard Edit pricing, ServiceDesk Plus Standard Edit alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.