Compare USERSNAP and ChangeGear - Apr 2022

Shlomi LaviShlomi Lavi / Apr 17, 2022

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Bottom Line: Which is Better - USERSNAP or ChangeGear?

ChangeGear is more expensive to implement (TCO) than USERSNAP, USERSNAP is rated higher (90/100) than ChangeGear (86/100).

Looking for the right Issue Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Usersnap compares with SunView Software, Inc.?

Usersnap: Are you managing 80 web projects at the same time? Organizing the communication among designers, developers, quality assurance and your customers? Or just trying to capture user feedback on your new pet project? Usersnap got you covered, no matter how small or large your projects and teams are. No endless email conversation ever again.

SunView Software, Inc.: SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT in...

Who's more expensive? USERSNAP or ChangeGear?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for USERSNAP and ChangeGear.

USERSNAP price starts at $9 per 2 users/month , on a scale between 1 to 10 USERSNAP is rated 4, which is lower than the average cost of Issue Management software. ChangeGear price starts at $46 per user/month , when comparing ChangeGear to their competitors, the software is rated 6 - similar to the average Issue Management software cost.

Bottom line:ChangeGear is more expensive than USERSNAP.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared USERSNAP Vs. ChangeGear based on some of the most important and required Issue Management features. USERSNAP: We are still working to collect the list of features for USERSNAP. ChangeGear: We are still working to collect the list of features for ChangeGear.

Target customer size

The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking. The software is a useful solution for small and medium businesses as well as large enterprises.

USERSNAP

ITQlick rating
(5/5)

starts at $9 per 2 users/month

Usersnap is a bug tracking software giving users the tool they need in reporting bugs in their browser.

Categories: Bug Tracking.

ChangeGear

ITQlick rating
(4.5/5)

starts at $46 per user/month

ChangeGear is an IT asset management solution for businesses of all sizes. It offers such capabilities as approval process control, event monitoring, help desk management, and others. The software was designed ...

Categories: Dashboards & KPIs, Complaint Management, Help Desk, Online CRM, Self-Service Portal.

Compare specifications

Compare features

USERSNAP: 0 Features

We are working to collect the list of features

ChangeGear: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
USERSNAP
ITQlick rating
5/5
Score
90/100
Pricing
5.8/10
License pricing
$9 per 2 users/month
Functionality
3
Compare
ChangeGear
ITQlick rating
4.5/5
Score
86/100
Pricing
6.8/10
License pricing
$46 per user/month
Functionality
9
MantisBT
ITQlick rating
4/5
Score
84/100
Pricing
2.2/10
License pricing
$4.95 per month
Functionality
15
Trac
ITQlick rating
4.3/5
Score
79/100
Pricing
3/10
License pricing
$1,125 per year
Functionality
5
Review
Planio
ITQlick rating
4.6/5
Score
78/100
Pricing
6/10
License pricing
$21.56 per month
Functionality
18
Review

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.