Compare USERSNAP and SOSAFE - Jan 2024

Shlomi Lavi

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Bottom Line: Which is Better - USERSNAP or SOSAFE?

USERSNAP is more expensive to implement (TCO) than SOSAFE, and USERSNAP is rated higher (90/100) than SOSAFE (82/100). SOSAFE offers users more features (4) than USERSNAP (0).

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Usersnap Vs. SOSAFE

Usersnap: Are you managing 80 web projects at the same time? Organizing the communication among designers, developers, quality assurance and your customers? Or just trying to capture user feedback on your new pet project? Usersnap got you covered, no matter how small or large your projects and teams are. No endless email conversation ever again.

SOSAFE: SOSAFE provides wide-reaching, high-visibility tools to enhance collaboration between public institutions & neighbors looking to improve safety levels in their communities.

Who is more expensive? USERSNAP or SOSAFE Portal?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USERSNAP and SOSAFE Portal.

USERSNAP price starts at $9 per 2 users/month , On a scale between 1 to 10 USERSNAP is rated 4, which is lower than the average cost of Issue Management software. SOSAFE Portal accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USERSNAP is rated 4, which is lower than the average cost of Issue Management software.

Bottom line: USERSNAP cost is around the same cost of SOSAFE Portal.

Which software includes more/better features?

We've compared USERSNAP Vs. SOSAFE based on some of the most important and required Issue Management features.

USERSNAP: We are still working to collect the list of features for USERSNAP.

SOSAFE Portal: Workflow, Collaboration, Issue Management, Task Management.

Target customer size

The typical customers of Usersnap software are the individuals or organizations in the small businesses (having one to 100 employees) and/or medium-sized businesses (having 100 to 1,000 employees) that rely on the services from the industry of IT, data hosting and information related services, mainly about bug tracking.

SOSAFE Portal’s typical customers are organizations that want to improve their security awareness and incident management.