Badgeville Review - why 4 stars?

Shlomi Lavi / updated: Jul 05, 2022

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What is Badgeville?

Badgeville is a gamification solution that can help users to drive customer loyalty by providing engaging user experiences on enterprise applications, websites or mobile. The behavior platform can analyze, measure and recognize user behaviors, provide real-time updates and can help users to optimize their engagement program without any coding knowledge in real-time.

Badgeville, currently the leading cloud-based gamification technology in the world, was founded back in 2010. The company is known for providing reputation, game, and social mechanics to innovators and industry leaders. The California based company has offices in Europe and New York.

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Who is it best for?

Badgeville is perfect for a wide range of companies and industries, starting from consumer electronics companies and Fortune 100 financial services to large enterprises looking for a way to improve employee performance. Technology, media and internet, education, retail and commerce and health and fitness industries can use this software. Samsung, Oracle and American Express are some of the clients of Badgeville.

Main features and functionalities

Badgeville offers a gamification solution that is very easy to implement, can be immediately helpful in terms of ROI, and is highly flexible. Users can track, measure and analyze user behaviors in real-time and create or deliver rewards that matching the behavior. Badgeville will track actions such as leaving comments, uploading content or reviews, buying a product, watching videos, browsing pages or adding items to a shopping cart. These actions can be rewarded with points, special discounts, freebies, coupons, real life rewards or just simple levels, trophies, status and badges.

Badgeville is also highly social. Once the visitors are rewarded, they can share their rewards on Twitter and Facebook which can lead to more visitors. There is also a contextual leaderboard where visitors can see how they rank compared to their friends on Twitter, Facebook, and your website.

Badgeville runs on a private cloud and data base which is SafeHarbor and SOC2 certified. Other notable features are: behavior analytics for measuring user engagement, Badgeville APIs and developer tools, and behavior data for understanding how the system is resonating with end users.

What is the actual cost?

ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Badgeville. You can also find here pricing information from Badgeville's website.

Pros

• Badgeville’s gamification solution is perfect for a wide range of companies
• Badgeville offers a pure-play gamification system that is highly flexible, easy to implement and can be useful in terms of ROI
• Customer support includes an online support system and a customer community
• Game, social, and reputation mechanics are included, unlike other similar tools
• A rich set of APIs and developer tools for designers and developers

Cons

• No mobile dedicated app for iOS and Android users
• According to some users, the reporting features are not always accurate in terms of recording activities
• The customer support of Badgeville doesn’t offer any 24x7 phone support for users
• The JavaScript widgets offered by this gamification system is not highly flexible
• The API features available in this gamification solution is quite limited which can be a problem for some users

How it stacks up?

Access a head to head analysis of Badgeville vs alternative software solutions.

Frequently Asked Questions (FAQs)