Badgeville Review

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Last updated: Nov 04, 2019

Badgeville Review

ITQlick rating
(4/5)

Start up, Small business, Medium business, Large business

Badgeville is a gamification solution that can help users to drive customer loyalty by providing engaging user experiences on enterprise applications, websites or mobile. The behavior platform can analyze, meas...

  • Categories (4/6):

    • Customer Service
    • Gamification
    • Internet & Online
    • Sales

Shlomi Lavi / updated: Nov 04, 2019

What is Badgeville?

Badgeville is a gamification solution that can help users to drive customer loyalty by providing engaging user experiences on enterprise applications, websites or mobile. The behavior platform can analyze, measure and recognize user behaviors, provide real-time updates and can help users to optimize their engagement program without any coding knowledge in real-time.

Badgeville, currently the leading cloud-based gamification technology in the world, was founded back in 2010. The company is known for providing reputation, game, and social mechanics to innovators and industry leaders. The California based company has offices in Europe and New York.

Badgeville Average Rating -

The rating of Badgeville is 4 stars. The rating is based on ITQlick expert review

Badgeville Typical Customers

Badgeville is perfect for a wide range of companies and industries, starting from consumer electronics companies and Fortune 100 financial services to large enterprises looking for a way to improve employee performance. Technology, media and internet, education, retail and commerce and health and fitness industries can use this software. Samsung, Oracle and American Express are some of the clients of Badgeville.

Badgeville Features

Badgeville offers a gamification solution that is very easy to implement, can be immediately helpful in terms of ROI, and is highly flexible. Users can track, measure and analyze user behaviors in real-time and create or deliver rewards that matching the behavior. Badgeville will track actions such as leaving comments, uploading content or reviews, buying a product, watching videos, browsing pages or adding items to a shopping cart. These actions can be rewarded with points, special discounts, freebies, coupons, real life rewards or just simple levels, trophies, status and badges.

Badgeville is also highly social. Once the visitors are rewarded, they can share their rewards on Twitter and Facebook which can lead to more visitors. There is also a contextual leaderboard where visitors can see how they rank compared to their friends on Twitter, Facebook, and your website.

Badgeville runs on a private cloud and data base which is SafeHarbor and SOC2 certified. Other notable features are: behavior analytics for measuring user engagement, Badgeville APIs and developer tools, and behavior data for understanding how the system is resonating with end users.

Badgeville 5 Pros

  • Badgeville’s gamification solution is perfect for a wide range of companies
  • Badgeville offers a pure-play gamification system that is highly flexible, easy to implement and can be useful in terms of ROI
  • Customer support includes an online support system and a customer community
  • Game, social, and reputation mechanics are included, unlike other similar tools
  • A rich set of APIs and developer tools for designers and developers

Badgeville 2 Cons

  • No mobile dedicated app for iOS and Android users
  • According to some users, the reporting features are not always accurate in terms of recording activities

Badgeville Alternatives

Some of the competitors of Badgeville include Bunchball and Plyfe.

Bunchball provides a gamification platform known as Nitro that aims to motivate both customers and employees to take action in line with business objectives. This product can be used on applications, websites as well as social networks with game mechanics being used to improve engagement, encourage new additions, enhance social collaboration as well as improve customer loyalty. Game challenges can be deployed on mobile devices and can be tied to rewards to encourage participation.

Badgeville on the other hand provides a similar gamification solution focused on building customer loyalty and improving employee performance. It is focused on providing personalized rewards to encourage relevant actions and allows real-time modifications to the gaming platform to reflect changed requirements in the user base. Additionally based on their activities such as product engagement or process execution, users can be ranked and their status advertised on a variety of digital media to encourage continual engagement.

Then there is Plyfe which provides a number of options that include casual games, customer engagement programs as well as social media activities. These can be uploaded on almost any type of device or platform for the web, mobile and social networks. There are analytic tools to analyze customer segmentation, behavior profiles & team strategies with all of this unified into real time dashboards for performance monitoring.

While Badgeville provides similar features it also includes APIs for easy third party integration, and a development toolkit to build customized gaming applications as well.

Badgeville Pricing Information

Badgeville offers pricing plans depending on a variety of factors such the number of required API calls, volume of consulting services, and more. Pricing packages include a setup fee and monthly fee. Specific price information is available per request.

Badgeville demo

25 questions to ask the vendor on Badgeville demo

Badgeville Categories

Customer Service
Gamification
Internet & Online
Sales
Sales Management
Sales performance

Specifications

Company:
Address: Redwood City, CA
Website:Badgeville
Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems:

Badgeville Features

API
Chat
Customizable Reporting
Online Customer Support
Web Hosted Solution

Badgeville Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Badgeville
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
11
Fit small business
Fit medium business
Fit large business
Software review
FiveStars
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
CRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Kudos
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$2 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
ThinkTank
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
11
Fit small business
Fit medium business
Fit large business
Software review