Badgeville Review - why 4 stars?

Badgeville Review
ITQlick Score: 82/100
ITQlick Rating: (4/5)
Pricing: 3.4/10 - low cost
Category: Gamification -> Badgeville
Ranking:Ranked 5 out of 61 Gamification systems
Company: Badgeville
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Badgeville pricing, Badgeville alternatives

Shlomi LaviShlomi Lavi / updated: Jul 29, 2021

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What is Badgeville?

Badgeville is a gamification solution that can help users to drive customer loyalty by providing engaging user experiences on enterprise applications, websites or mobile. The behavior platform can analyze, measure and recognize user behaviors, provide real-time updates and can help users to optimize their engagement program without any coding knowledge in real-time.

Badgeville, currently the leading cloud-based gamification technology in the world, was founded back in 2010. The company is known for providing reputation, game, and social mechanics to innovators and industry leaders. The California based company has offices in Europe and New York.


What is Badgeville rating?

The rating of Badgeville is 4 stars out of 5 and the total score is 82 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Badgeville?

Badgeville is perfect for a wide range of companies and industries, starting from consumer electronics companies and Fortune 100 financial services to large enterprises looking for a way to improve employee performance. Technology, media and internet, education, retail and commerce and health and fitness industries can use this software. Samsung, Oracle and American Express are some of the clients of Badgeville.

Is Badgeville the best Gamification system?

Badgeville is ranked 5 out of 61 software in their category (Gamification systems).

What are their main features and functionalities?

Badgeville offers a gamification solution that is very easy to implement, can be immediately helpful in terms of ROI, and is highly flexible. Users can track, measure and analyze user behaviors in real-time and create or deliver rewards that matching the behavior. Badgeville will track actions such as leaving comments, uploading content or reviews, buying a product, watching videos, browsing pages or adding items to a shopping cart. These actions can be rewarded with points, special discounts, freebies, coupons, real life rewards or just simple levels, trophies, status and badges.

Badgeville is also highly social. Once the visitors are rewarded, they can share their rewards on Twitter and Facebook which can lead to more visitors. There is also a contextual leaderboard where visitors can see how they rank compared to their friends on Twitter, Facebook, and your website.

Badgeville runs on a private cloud and data base which is SafeHarbor and SOC2 certified. Other notable features are: behavior analytics for measuring user engagement, Badgeville APIs and developer tools, and behavior data for understanding how the system is resonating with end users.

What are Badgeville's pros? (5 Pros)

  • Badgeville’s gamification solution is perfect for a wide range of companies
  • Badgeville offers a pure-play gamification system that is highly flexible, easy to implement and can be useful in terms of ROI
  • Customer support includes an online support system and a customer community
  • Game, social, and reputation mechanics are included, unlike other similar tools
  • A rich set of APIs and developer tools for designers and developers

What are Badgeville's cons? (2 cons)

  • No mobile dedicated app for iOS and Android users
  • According to some users, the reporting features are not always accurate in terms of recording activities

Who are their main alternatives?

Some of the competitors of Badgeville include Bunchball and Plyfe.

Bunchball provides a gamification platform known as Nitro that aims to motivate both customers and employees to take action in line with business objectives. This product can be used on applications, websites as well as social networks with game mechanics being used to improve engagement, encourage new additions, enhance social collaboration as well as improve customer loyalty. Game challenges can be deployed on mobile devices and can be tied to rewards to encourage participation.

Badgeville on the other hand provides a similar gamification solution focused on building customer loyalty and improving employee performance. It is focused on providing personalized rewards to encourage relevant actions and allows real-time modifications to the gaming platform to reflect changed requirements in the user base. Additionally based on their activities such as product engagement or process execution, users can be ranked and their status advertised on a variety of digital media to encourage continual engagement.

Then there is Plyfe which provides a number of options that include casual games, customer engagement programs as well as social media activities. These can be uploaded on almost any type of device or platform for the web, mobile and social networks. There are analytic tools to analyze customer segmentation, behavior profiles & team strategies with all of this unified into real time dashboards for performance monitoring.

While Badgeville provides similar features it also includes APIs for easy third party integration, and a development toolkit to build customized gaming applications as well.

What is the cost of Badgeville?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Badgeville

What should you ask Badgeville during a demo session? (65 questions)

Schedule a demo with Badgeville and access 65 must ask questions for the vendor while watching Badgeville in action. Visit the vendor's website here.

List of categories

Customer Service
Gamification
Internet & Online
Sales
Sales Management
Sales performance

List of features

API
Chat
Customizable Reporting
Online Customer Support
Web Hosted Solution

Badgeville Vs. Alternatives

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The
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Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.