Chatfuel Review - why 4.5 stars?

Shlomi Lavi / updated: May 19, 2022

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What is Chatfuel?

Chatfuel is messenger marketing software designed to allow businesses to use messaging applications like bots to automate communication processes. The software helps to increase customer satisfaction and conversions and automate sales processes, leading to increased sales. The software also connects sales reps to a live chat and helps reduce costs for businesses.

Some features of the software are; analytics and tracking, advanced building components, reengage users, and plugins and features. Chatfuel was founded in 2015, and based in San Francisco, California, United States, with a workforce size of about 11-50 employees.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

Chatfuel pricing includes three plans; the Free plan, the Pro plan, and the Premium plan.

The Free plan features up to 50 users with a full feature bot.

The Pro plan costs $15/month for up to 500 users, $20/month for up to 1000 users, $30/month for up to 2000 users, $55/month for up to 5000 users, $85/month for up to 10000 users. Furthermore, it costs $120/month for up to 15000 users, $150/month for up to 20000 users, and $180 for up to 25000 users.

The Pro plan features conversation handover, multiple teammates, and a full feature bot. The Premium plan features VIP support, Facebook ads setup, and synced cloning; its pricing is available upon request.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Chatfuel. You can also find here pricing information from Chatfuel's website.

Pros

• The software is easy to deploy and use
• Chatfuel offers available templates that users can build bots from
• The software is feature-rich to satisfy varying user needs

Cons

• The software does not support platforms other than Instagram and Facebook yet
• It does not support the building of complex chatbots yet
• Sometimes, it lags

How it stacks up?

Access a head to head analysis of Chatfuel vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Chatfuel right for you or your business?

The software is fit for small, medium, and large businesses across various industries like telecommunications, marketing, sales, and advertising. Some of its notable customers are; Golden State Warriors, TechCrunch, T-Mobile, and Adidas.