SugarCRM Review - why 3.4 stars?

Collabspot Review
ITQlick Score: 62/100
ITQlick Rating:
Pricing: 3.2/10 - low cost
Category: Sales Management -> SugarCRM review
Ranking:Ranked 11 out of 14 Sales Management systems
Company: Collabspot
Pricing: starts at $49 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: SugarCRM pricing, SugarCRM alternatives
Shlomi LaviShlomi Lavi / updated: Nov 28, 2022

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What is SugarCRM?

SugarCRM is a CRM integration solution for businesses of all sizes. Its capabilities include data entry management, CRM adoption, productivity, and others. The software was designed and launched by SugarCRM headquartered in Singapore.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries and domains where it can be used include retail and wholesale, call centers, financial services, automation and manufacturing, technology and IT services, and others. Some notable clients of the software include Serious Marketing, Landscape Leadership, and Evanto etc.

Main features and functionalities

The software focuses in simplifying the data entry and increasing the CRM adoption while also streamlining productivity. It facilitates direct CRM access from the Gmail inbox. A specific action toolbar is available while composing or replying an email. Additionally, upcoming tasks can be managed directly from the Gmail homepage. This helps in keeping track and managing customer information from Gmail.

SugarCRM maintains all the customer information and details like photos, phone numbers, emails, addresses, and others are maintained at a centralized location for easy access. Other important features include correspondence history, task management, automatic information extraction from emails, seamless creation of contacts and notes, and others.

What is the actual cost?

The cost of license starts at $49 per user/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for SugarCRM. You can also find here pricing information from SugarCRM's website.

How it stacks up?

Access a head to head analysis of SugarCRM vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
SugarCRM
ITQlick rating
3.4/5
Score
62/100
Pricing
3.2/10
License pricing
$49 per user/month
Functionality
5
Compare
Marketo ...
ITQlick rating
3.6/5
Score
82/100
Pricing
5.4/10
License pricing
$49 per seat/month
Functionality
5
ContactMonkey
ITQlick rating
4.2/5
Score
76/100
Pricing
4/10
License pricing
$10 per user/month
Functionality
6
SoAmpli
ITQlick rating
4.3/5
Score
69/100
Pricing
2.8/10
License pricing
$17.28 per month
Functionality
8
Highspot
ITQlick rating
4.7/5
Score
69/100
Pricing
6/10
License pricing
Pricing not available
Functionality
17

Frequently Asked Questions (FAQs)

Is it the best Sales Management system?

SugarCRM is ranked 11 out of 14 software in their category (Sales Management systems).

How they are rated on ITQlick?

The rating of SugarCRM is 3.4 stars out of 5 and the total score is 62 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, SugarCRM makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently SugarCRM can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between SugarCRM and alternatives?

The most popular alternatives to SugarCRM in 2024: Marketo Sales Connect, ContactMonkey, SoAmpli, Highspot, Accent Connect. Access the complete competitors analysis here - SugarCRM VS Sales Management Software alternatives.

List of categories

CRM
Customer Relationship Management

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.