FiveStars Review - why 4.6 stars?

FiveStars Review
ITQlick Score: 93/100
ITQlick Rating: (4.6/5)
Pricing: 4/10 - average cost
Category: Customer Loyalty -> FiveStars
Ranking:Ranked 1 out of 18 Customer Loyalty systems
Company: FiveStars
Pricing: starts at $299 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: FiveStars pricing, FiveStars alternatives

Shlomi LaviShlomi Lavi / updated: May 01, 2021

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What is FiveStars?

FiveStars is a loyalty management and customer retention platform for small and medium businesses. It also offers marketing management and assists in the creation of custom rewards programs. The software was designed and launched by FiveStars Loyalty Inc headquartered in California, United States.

What is FiveStars rating? ()

The rating of FiveStars is 4.6 stars out of 5 and the total score is 93 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are FiveStars's typical customers?

Customers of the software chiefly include small and medium businesses hailing from a diverse range of industries. It can be deployed in such industrial domains as retail and wholesale, manufacturing, transportation, financial services, engineering services, and others. Some notable clients of the software include Wash & Wellness, Santino Pizza, and Café Dulce etc.

Is FiveStars the best Customer Loyalty?

FiveStars is ranked 1 out of 18 software in their category (Customer Loyalty systems).

What are their main features and functionalities?

The software offers smart marketing techniques and their implementation with a view to driving more customer visits and increase the time spent by the customers on the website. Its helps companies in creating customer reward programs with customized level of complexity. Various aspects such as VIP status and multiple tiers can be included in these reward programs.

Customer signup does not require any lengthy information and can be done with just the phone number. The software also helps generate automated campaigns to bring back with customers with special rewards and other incentives. Data and contact information is stored at a centralized and safe location.

Who are their main alternatives?

The major competitors for FiveStars are Smart Button and Perkville.

Smart Button is a web-based application that delivers customer loyalty programs. The product offers an open API which allows integration to a variety of customer management applications, analytic tools and websites to gain insights and intelligence into better targeting strategies. Additionally the product includes marketing management to handle campaigns & promotions to regular customers to encourage repeat buying & higher sale value. There are also business analytic tools with dashboards for tracking rewards & sales to help refine loyalty programs.

FiveStars on the other hand provides a readymade loyalty program which companies can join as part of an extended vendor network. This allows customers who register for this loyalty program to accumulate points at any participating store and obtain rewards through the same network. While the loyalty program can be customized, the product also includes automated marketing analysis to improve customer retention and sales with the option to configure rewards according to demand patterns.

Another option is provided by Perkville which offers a similar solution to FiveStars but includes integration with social media to improve customer engagement, share rewards programs as well as reach larger audiences through referral & sharing. The system also supports both web based stores as well as physical point of sale operations for its loyalty programs.

While FiveStars supports most of these features, it also includes analytic tools to review inactive or non-frequent customers to recommend marketing strategies with rewards to improve engagement and encourage sales.

What is the cost of FiveStars?

The cost of license starts at $299 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for FiveStars

What should you ask FiveStars during a demo session? (65 questions)

Schedule a demo with FiveStars and access 65 must ask questions for the vendor while watching FiveStars in action.

FiveStars's list of categories:

Gamification

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.