Toast POS Review - why 4.3 stars?

Toast POS Review
ITQlick Score: 98/100
ITQlick Rating: (4.3/5)
Pricing: 2.8/10 - low cost
Category: Point of sale -> Toast POS
Ranking:Ranked 1 out of 75 Point of sale systems
Company: Toast, Inc.
Pricing: starts at $165 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Toast POS pricing, Toast POS alternatives
Shlomi LaviShlomi Lavi / updated: Nov 10, 2021

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What is Toast POS?

Toast POS is a restaurant point of sale and management software that ensures restaurants enhance their business operations, improve sales and customer experience. Below are some features of Toast POS:
  • Point of Sale: This feature helps restaurants manage all the orders, whether on-premise or off-premise order sources.
  • Reimagine your Dine-in Experience: This feature helps restaurant guests to order and pay quickly at their fingertips.
  • Payroll & Team Management: This feature helps restaurants to hire and onboard new employees easy. This feature also helps restaurant businesses to pay their staff efficiently.
Toast POS was founded by Aman Narang, Jon Grimm, and Steve Fredette in 2011 and was launched in 2013. Toast has its headquarters in Boston, Dublin, and Ireland.

What is Toast POS rating? ()

The rating of Toast POS is 4.3 stars out of 5 and the total score is 98 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Toast POS's typical customers?

The typical individuals of Salute POS are the business owners in the small company classification (10-200 employees) as well as medium-sized (500 to 1,000) in the service market fields requiring IT, data handling and also hosting as well as other related solutions, particularly the area of restaurants/food services and POS.

Is Toast POS the best Point of sale?

Toast POS is ranked 1 out of 75 software in their category (Point of sale systems).

What are their main features and functionalities?

Salute POS uses durable options for each foodservice business that include fast service, bars as well as those in full-service kinds of dining establishments. It has options that can lessen functional prices, maximize staff effectiveness, as well as enhance the customer experience.

The software application can be used only with tablets powered by Android OS. Implementation of the software program is cloud-based as well as it functions to simplify dining establishment procedures with the all-in-one system.

Keeping an eye on the restaurant is obtained in real-time and can be done anywhere. It is additionally feasible to develop a visitor database with this software application.

What are Toast POS's pros? (3 Pros)

  • Toast POS hire, and payroll system is excellent
  • The POS system is easy to use and implement.
  • It is designed for various restaurant types

What are Toast POS's cons? (1 cons)

  • Software update; hardly any notifications are made before an update

Who are their main alternatives?

Toast POS is currently in competition with some of the best restaurant POS systems in the market. Some of its close competitions include Square Point of Sale, Upserve, and Tray. Below is how Toast POS compares with them:
  • Functionality: Toast POS provides features like Payroll and Team Management, Delivery Services, Order and Pay, Guest Engagement, etc. Compared to its alternatives, Upserve lacks the Payroll and Team Management feature. Tray and Square Point of Sale offer the Digital Kitchen Display System, missing from Toast POS and Upserve.
  • Customer/Industries: Toast POS is designed for the following restaurant types: Fine Dining, Casual Dining, Fast Casual, Bar & Nightclub, Cafe & Bakery, Enterprise, Food Truck, and Pizza restaurant types. In contrast, Square Point of Sale targets Retail, Food & Beverage, and professional Services. Tray targets only the Restaurant industries, and Upserve targets the following restaurant types; Bar, Coffee, Brewery, Hospitality, Pizza, Bakery, etc.
  • Cost: Toast POS has a license price starting at $165 per month, Upserve has a license price starting at $59 + $60 per POS terminal, Square Point of Sale has a license price starting at $60 Per month per location. Toast POS is currently cost rated at 4.3 out of 5 (where 1 is low cost and 4-5 is high-cost), indicating that it is a high-cost restaurant POS software.
  • Cloud-Based/On-premise: Toast POS Square Point of Sale, Upserve, and Tray are all cloud-based systems.
  • Popularity: Toast POS is averagely popular amongst its competitors as it has over 2,000 Total Employees, 70,000 Technology Partners and is used in over 230 US Regions. Tray has over 4,000 customers with approximately 11,000 employees, and Upserve has only about 200 employees.
  • Support: Toast POS has the Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and 24/7 (Live Rep) support channels. Upserve has the Knowledge Base, Phone Support, 24/7 (Live Rep), Chat support channels, and Tray supports; Email/Help Desk, Phone Support, 24/7 (Live Rep), and Chat support channels.

What is the cost of Toast POS?

Toast POS has straightforward license pricing, and the software company offers a free version. Here are the license pricing details of Toast POS.

Pay-as-You-Go From $0/month: It has flexible payment options available and is ideal for small restaurants to get up and running on Toast. It offers features like; Based Point of Sale, Payment Processing, and Customer Care.

Essentials: From $165/month, and it comes with three months free on Digital Ordering. This package is ideal for expanding into off-premise channels. It includes all features from the starter pack with; Online Ordering and Delivery and Toast TakeOut App.

Growth: From $272/month, it is ideal for restaurants to use their data to attract new guests and drive repeat visits. It includes everything from the essential pack plus; Gift Cards, Loyalty, and Marketing.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Toast POS

What should you ask Toast, Inc. during a demo session? (65 questions)

Schedule a demo with Toast POS and access 65 must ask questions for the vendor while watching Toast POS in action.

Is it the right software for you?

Toast POS was designed exclusively for restaurants of different types and sizes. Some restaurant types that can use this system are Fine Dining, Casual Dining, Fast Casual, Bar & Nightclub, Cafe & Bakery, Enterprise, Food Truck, Pizza, etc. Some Restaurants using the Toast POS software are HOUSEpitality, Roc N Ramen, Oscars, Unity Taqueria, Eventide Fenway, etc.

List of categories

Bakery POS
Food Delivery POS
iPad POS
Mobile POS Systems
POS for Bars
POS for Resturants
Retail CRM POS
Retail Inventory POS
Tablet POS Systems
Touch Screen POS

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.