Lightning Step Review - why 4.8 stars?

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is Lightning Step?

Lightning Step is a comprehensive enterprise software solution designed specifically for behavioral health and addiction treatment centers. It is an all-in-one platform that combines electronic medical records (EMR), customer relationship management (CRM), and revenue cycle management (RCM) capabilities to provide a comprehensive and integrated approach to managing patient care.

Lightning Step was established in the year 2015 in Houston, Texas, United States. The company has 64 employees.

The software is designed to help practices streamline patient care from intake to discharge, improving interdepartmental workflow, operational efficiencies, and patient outcomes. It provides a unified platform that eliminates duplicated effort, reduces data entry, and provides transparency across the entire patient relationship. The platform maintains a comprehensive view of each patient in a single file, from admission to discharge - including assessments, plans, case notes, and results.

One of the key features of Lightning Step is its ability to reach patients on their preferred channel for rapid communication and fast results. The platform distributes and maintains consent forms, admission documents, surveys, and other resources through a secure app. This feature helps improve communication between patients and healthcare providers.

Another feature of Lightning Step is its easy marketing analytics. The platform allows users to schedule single or recurring events, attach clinical notes to appointments, display schedules based on individual, role, or team, and transparently share information across the entire organization. This feature helps users manage their marketing campaigns more effectively.

Lightning Step’s comprehensive platform provides the transparency needed to improve communication and collaboration so that users can focus resources on patient outcomes. The platform securely hosts clinical, medical, and financial information for every patient, threading data throughout the patient lifecycle. This feature helps protect PHI (Protected Health Information), enhance efficiency, and improve outcomes.

In conclusion, Lightning Step is an all-in-one EMR/CRM/RCM solution made specifically for behavioral health and addiction treatment facilities. It is designed to help practices streamline patient care from intake to discharge while improving interdepartmental workflow, operational efficiencies, and patient outcomes. With its easy marketing analytics feature and ability to reach patients on their preferred channel for rapid communication and fast results, Lightning Step is an excellent choice for healthcare providers looking to improve their operations.

Who is it best for?

Lightning Step’s typical customers are behavioral health and addiction treatment centers. The software is designed to help these facilities streamline their operations and improve patient outcomes.

Some of the industries that Lightning Step serves include behavioral health and addiction treatment centers.

Here are some examples of customers who use Lightning Step:

1. Zia Recovery Center: They have been able to improve communication using the client portal, increase the effectiveness of RCM and CRM, and automate all of their billing practices - including State Medicaid and Commercial Insurance.
2. Into Action Recovery Center: They chose Lightning Step because they are knowledgeable in their industry. Their services help streamline their documentation processes, increase authorizations for clients, increase revenue through billing, and their overall follow-up processes.
3. Green Hill Recovery: They use Lightning Step to track incoming clients, log group notes, schedule notes, and manage previous, current, and inquiring clients.
4. Luna Recovery Center: They find Lightning Step very user-friendly, and their customer service is great. They are always quick to answer any questions or concerns.
5. Newport Healthcare: They use Lightning Step as an all-in-one solution that integrates a powerful EMR, CRM, and RCM in one system. This allows them to focus on patient care while streamlining their operations.

Main features and functionalities

Lightning Step, with its robust enterprise software solution designed for behavioral health and addiction treatment centers, can be a game-changer for your business in several ways:

1. Streamlined Patient Care: Lightning Step offers a unified platform for managing patient care, from intake to discharge. This streamlining of operations can significantly improve workflow efficiency in your facility. By reducing duplicated efforts and eliminating manual data entry, your staff can focus more on providing quality care to your patients.

2. Improved Communication: The platform ability to reach patients through their preferred channels for rapid communication is a valuable asset. This feature can enhance patient engagement, ensuring that they receive necessary information and support promptly. Improved communication can lead to better patient outcomes and satisfaction.

3. Marketing Analytics: Lightning Step marketing analytics feature can help your business effectively manage and track your marketing campaigns. This can be particularly useful in attracting new patients, retaining existing ones, and expanding your reach in the competitive field of behavioral health and addiction treatment. By understanding the effectiveness of your marketing efforts, you can allocate resources more efficiently.

4. Data Security: Patient data is highly sensitive, and Lightning Step commitment to data security ensures that you can operate in compliance with healthcare regulations. Protecting Protected Health Information (PHI) is crucial, and Lightning Step secure platform provides peace of mind while handling confidential patient information.

5. Operational Efficiency: Lightning Step integration of Electronic Medical Records (EMR), Customer Relationship Management (CRM), and Revenue Cycle Management (RCM) capabilities can significantly improve operational efficiency. This means fewer errors, faster billing processes, and smoother day-to-day operations, ultimately leading to cost savings and increased productivity.

6. Comprehensive Reporting: The platform ability to provide comprehensive insights and data reporting can help you make informed decisions. By having access to data on patient outcomes, operational metrics, and financial performance, you can continually refine your services and optimize your business strategies.

7. Patient-Centered Care: With a comprehensive view of each patient journey, you can provide more personalized and patient-centered care. Lightning Step helps you maintain detailed records, including assessments, plans, case notes, and results, ensuring that every patient receives the care they need and deserve.

8. Regulatory Compliance: Compliance with healthcare regulations is non-negotiable. Lightning Step can assist your business in meeting regulatory requirements and maintaining accurate records, reducing the risk of compliance-related issues.

In summary, Lightning Step can help your business by offering an integrated solution that enhances operational efficiency, improves patient care, and ensures data security. By utilizing this comprehensive platform, your business can thrive in the highly competitive and regulated field of behavioral health and addiction treatment.

What is the actual cost?

Pros

• All-in-one solution: Lightning Step is the only all-in-one EMR/CRM/RCM solution made specifically for behavioral health and addiction treatment facilities. This means that users can manage all aspects of their practice from a single platform.
• Easy marketing analytics: Lightning Step allows users to schedule single or recurring events, attach clinical notes to appointments, display schedules based on individual, role, or team, and transparently share information across the entire organization. This feature helps users manage their marketing campaigns more effectively.
• Rapid communication: Lightning Step platform distributes and maintains consent forms, admission documents, surveys, and other resources through a secure app. This feature helps improve communication between patients and healthcare providers.

Cons

• Specialization: While Lightning Step excels in behavioral health and addiction treatment, it may lack the breadth of features and customizability of larger, more general EHR solutions such as Epic Systems, which cater to a wider range of healthcare providers.
• Potentially Higher Implementation Costs: Lightning Step cost of implementation can vary, and for larger facilities, it may be more expensive compared to smaller, more cost-effective alternatives like KareLink or TherapyNotes. The specific cost can depend on the size and complexity of the organization

How it stacks up?

Frequently Asked Questions (FAQs)