Q-Flow Appointment Review - why 3.6 stars?

Q-Flow Appointment Management Review
ITQlick Score: 87/100
ITQlick Rating: (3.6/5)
Pricing: 5.6/10 - average cost
Category: Professional Services Automation -> Q-Flow Appointment
Ranking:Ranked 4 out of 108 Professional Services Automation systems
Company: Q-Nomy
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Q-Flow Appointment pricing, Q-Flow Appointment alternatives

Shlomi LaviShlomi Lavi / updated: Jul 13, 2022

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What is Q-Flow Appointment and its features?

Q-Flow Appointment Management is both cloud-based and on-premise solution suitable for medium-sized businesses and large enterprises. Q-Flow software is a solution that helps in managing the flow of customers, advertising, agents, tasks, and information in stores, branches, clinics, and any customer service center.

Customers can book appointments, remotely and the records are stored in the software. Q-Flow provides the user with content management, historical analysis, and reporting, real-time alerts.

This software also offers tools for staff optimization, personalized information and advertising, print on demand, and digital signage. Q-Nomy is a company that develops Q-Flow. The company was started in the year 2002. The company is based in the United States.

What is Q-Flow Appointment rating?

The rating of Q-Flow Appointment is 3.6 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Q-Flow Appointment?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, Q-Flow Appointment makes it fairly easy to use. This product is user friendly and intuitive.

Is Q-Flow Appointment cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access Q-Flow Appointment on your mobile/smart phone.

Is Q-Flow Appointment the best Professional Services Automation system?

Q-Flow Appointment is ranked 4 out of 108 software in their category (Professional Services Automation systems).

What are Q-Flow Appointment's pros? (3 Pros)

  • Q-Flow is generally easy to learn and use and has a smooth user interface
  • The software has powerful self-service appointment scheduling features, unlike some of its top alternatives
  • Q-Flow is a feature-rich business process management solution

What are Q-Flow Appointment's cons? (2 cons)

  • Q-Flow does not offer time tracking solutions like most of its top alternatives
  • The software comes without a native billing management solution, a feature that most of its top alternatives offer

Who are their main alternatives?

Q-Flow is a professional services automation and business process management solution, and its leading alternatives in these categories include Accelo, BigTime, CloudBlue PSA, and Replicon Polaris PSA. Q-Flow is compared to its top competitors based on the following key criteria listed below:
  • Cloud/On-premise: Q-Flow is a flexible, professional services automation solution with cloud and on-premise deployment options available. In comparison, Replicon Polaris PSA and all the top alternatives of Q-Flow are fully cloud-based professional services automation solutions.
  • Cost: Qnomy, the vendor behind the Q-Flow product, does not disclose its pricing. Also, the software has no free trial or version available. In comparison, Accelo pricing starts at $24 per user per month (minimum of five users), Replicon Polaris PSA pricing starts at $29 per user per month, BigTime pricing starts at $10 per user per month (minimum of five users), and CloudBlue PSA pricing starts at $65 per user per month. Also, Accelo and BigTime have free trial offers.
  • Customers/Industries: Q-Flow serves businesses across several industry verticals, including healthcare, banking & finance, education, government, telecommunications, etc. In comparison, all the top alternatives of Q-Flow serve professional service providers across several industries like finance, legal, etc. Also, CloudBlue PSA and Accelo serve managed service providers and software development companies.
  • Functionality: Q-Flow is a comprehensive professional service automation platform, and it has several features, including customer flow management, self-service appointment scheduling, semi-automated and fully-automated customer messaging, etc. Compared to its top alternatives, Q-Flow does not have time tracking and billing features like BigTime, Replicon Polaris PSA, and Accelo. Also, only Accelo offers scheduling solutions like Q-Flow, and CloudBlue PSA has a service desk feature.
  • Popularity: Q-Flow is the flagship product of the Qnomy brand, and it has over 1,000 installations worldwide and hundreds of customers, including leading brands like Orange Telecoms, Georgia State University, and Wake Forest Baptist Health. In comparison, BigTime serves over 2,000 professional service firms worldwide and recently raised $100 million in funding. Also, Accelo has thousands of customers globally.
  • Scalability: Q-Flow is a highly scalable business process management solution capable of supporting midsize and large-scale organizations. In comparison, all the top alternatives of Q-Flow are equally scalable professional services automation solutions. Also, BigTime can support teams sized between five and five hundred members.
  • Support: Clients that use Q-Flow can find support through the following customer support channels: email and phone. Compared to its top alternatives, Q-Flow does not have a live chat support channel like Accelo, BigTime, and Replicon Polaris PSA, a FAQ section and community like Accelo, and a knowledge base like BigTime and Accelo.

What is the cost of Q-Flow Appointment?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Q-Flow Appointment

What should you ask Q-Nomy during a demo session? (65 questions)

Schedule a demo with Q-Flow Appointment and access 65 must ask questions for the vendor while watching Q-Flow Appointment in action. Visit the vendor's website here.

Where Q-Flow Appointment is used?

Q-Flow is a comprehensive professional services automation and business process management solution for businesses. The software serves clients in various industries, including healthcare, banking & finance, education, government, telecommunications, etc. Q-Flow is a highly scalable solution for midsize and large-scale organizations, and some notable clients that use the solution include Santander Bank, Vodafone, and Orange Telecoms.

List of categories

Payment Processing
Booking and scheduling
Appointment Scheduling
Calendar
Professional Services Automation

Q-Flow Appointment Vs. Alternatives

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15
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.