QuestBack Enterprise Feedback Review - why 2.8 stars?

Shlomi Lavi / updated: Jul 26, 2022

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What is QuestBack Enterprise Feedback?

QuestBack Enterprise Feedback Suite is a complete feedback system and a social CRM platform that can help companies to analyze and collect customer, employee and other stockholders’ feedback across all the channels and touchpoints. The software can also offer actionable insights with its analytics feature and continuously automate reports. The software offers a wide range of engagement features and can be extended as required.

QuestBack, the company behind this feedback system, was founded back in January 2000. The software was created to help companies take employee and customer surveys easily online. Currently 1/3 of the Forbes 100 is using QuestBack’s service and the software has completed total 1 billion surveys so far.

Who is it best for?

QuestBack Enterprise Feedback is perfect for mid-size companies and large enterprises and can also help companies from iconic global enterprises to disruptive start-ups to get feedback from both employees and customers. The software is currently serving companies of 50 different countries and is being used in 40+ languages. Some biggest brands in the world like Universal, Nintendo and Peugeot are the clients of QuestBack Enterprise Feedback.

Main features and functionalities

QuestBack Enterprise Feedback Suite can greatly help big companies to set new standards in employee engagement, customer satisfaction and value-chain profitability. Users can get feedbacks and collect data from social sites, mobile, get automated real-time push reporting right at their fingertips. You get all these with top-notch security and integration feature. You can collect and analyze feedback from customers, employees and stakeholders, get automate reports and analytics. The software offers a wide range of engagement functionality like: customer insight to understand what customers want, employee insight to help you connect with your employees and competitive insight to help you stay ahead of trends.

The solution offers 6 modules that can make feedback transformative: surveys, community, data hub, social media, reporting+ and integration. QuestBack Enterprise Feedback Suite also comes with a community platform where users can chat, blog, communicate with others in forums and enjoy various Web 2.0 features and moderation tools. The surveys are programmed using HTML5 to make sure the mobile user’s see them properly. Potential survey participants can be directly addressed via links and can be posted in Twitter, Google+, LinkedIn, Facebook and Xing.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for QuestBack Enterprise Feedback. You can also find here pricing information from QuestBack Enterprise Feedback's website.

Pros

• QuestBack Enterprise Feedback Suite is a feature-rich enterprise feedback management solution with attractive features like mobile first and social capabilities
• QuestBack Enterprise Feedback Suite offers 6 modules to make feedback transformative
• The EFM solution of QuestBack is cloud-based and offers software as a service deployment option
• The software is available in more than 40 languages and is serving companies of 50 different countries
• The cloud environment of this software is ISO certified which keeps your data safe and secure

Cons

• QuestBack Enterprise Feedback Suite doesn’t offer open API support which means less flexibility
• QuestBack Enterprise Feedback Suite’s customer support doesn’t offer 24x7 live chat or phone support
• Surveys of QuestBack Enterprise Feedback Suite are programmed using HTML5 for mobile users but doesn’t offer a mobile dedicated app

How it stacks up?

Access a head to head analysis of QuestBack Enterprise Feedback vs alternative software solutions.

Frequently Asked Questions (FAQs)