Samanage Service Desk Review

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Last updated: Sep 13, 2019

Samanage Service Desk Review

ITQlick rating
(4.6/5)

Small business, Medium business, Large business

The Samanage IT Service Desk is a cloud-based help desk that automates the implementation of daily IT tasks, enhance efficiency in IT support and create a more streamlined help desk among the organization’s cus...

  • Categories (4/14):

    • Contract Management
    • Knowledge Management
    • Hotel CRM
    • Marketing Automation

Shlomi Lavi / updated: Sep 13, 2019

What is Samanage Service Desk?

The Samanage IT Service Desk is a cloud-based help desk that automates the implementation of daily IT tasks, enhance efficiency in IT support and create a more streamlined help desk among the organization’s customer support admins. This results into a more systematic service to the organization and, in extension, superior service to the organization’s customers.

Samange is led by a dedicated team of highly performing executives based in North America and Europe. The engineering team is located in Israel. The company has been in software development for a long term and is supported by a number of institutions and private sector entities.

Samanage Service Desk Average Rating -

The rating of Samanage Service Desk is 4.6 stars. The rating is based on ITQlick expert review

Samanage Service Desk Typical Customers

The Samange IT Service Desk is best for small, medium and large sized organizations that are focused on providing efficient and cost effective services to their customers. The software serves organizations across industries such as IT firms, manufacturers, wholesalers, retailers, among many more. A few of Samange IT Service Desk current users are Raleigh Police Department, United Auto and TriTek Solutions.

Samanage Service Desk Features

This software enables your business to carry out IT help desk tasks easily. It enables you to track all the customers who’ve submitted tickets, the tickets that have been attended to and the pending tickets. It enables you to check into all your business assets, the relevant purchasers and any challenges that they have faced during the use of the asset. Samange IT Service Desk gives you power on your desktop, lap or palm, owing to its cloud based support. This makes it possible for you to run the affairs of your business from different parts of the globe. Moreover, you are able to produce excellent reports and populate your dashboard to show exactly the things that matter to your business.

Samanage Service Desk 5 Pros

  • Unlike many of its competitors, Samanage IT Service Desk, this software allows for the integration of asset management and service management.
  • It helps protect the user as it incorporates both contracts and licenses.
  • Samanage IT Service Desk has support for several devices, enhancing portability of tasks.
  • The company offers great support to its customers therefore reducing long downtime when a problem is encountered.
  • In case you are in doubt of its capability, you can get a free trial version.

Samanage Service Desk 2 Cons

  • Samanage IT Service Desk software doesn’t support any other languages besides English.
  • It’s not usable in all countries hence relocation to an unsupported country means getting another option.

Samanage Service Desk Alternatives

Samange has two main competitors and these are Axios Assyst and BMC Remedy.

Axios Assyst is a complete IT Service Management (ITSM) solution that combines services, support and asset management. It supports the ITIL framework and is available as an on premise, cloud based or hybrid model. Its supports a service catalog & self service portals to handle support requests, and allow management of hardware, software assets & network services using automated discovery tools. The product also supports IT Governance standards to improve performance & compliance with business strategy.

Samange also supports a similar ITIL compliant cloud based solution, and includes support service level agreements to monitor performance. It also has an auditing facility to validate all assets under management. In addition the product supports multiple languages and offers an API for integration to third party software. Additionally there is an IT Risk management module that looks at IT infrastructure compliance to focus on areas that need to be addressed proactively.

Another ITSM solution is BMC Remedy which supports a modular architecture. This allows companies to choose from asset management, change management, service level management, service desk and knowledge management. Additionally there is a designer tool to develop customized workflows and processes, and the product can be deployed on premise as well as a cloud solution. Customers also have the option to develop specific Apps for product enhancement.

Samanage on the other hand provides separate products for service and asset management, though both can be easily integrated. It also includes business intelligence tools to monitor service trends, performance levels and compliance through visual dashboards.

Samanage Service Desk Pricing Information

The software is available on one time payment and the actual amount depends on the chosen module. There is however a free trial for those who would like to get the experience before paying for the full version.

Samanage Service Desk demo

25 questions to ask the vendor on Samanage Service Desk demo

Samanage Service Desk Categories

Contract Management
Knowledge Management
Hotel CRM
Marketing Automation
Ticket Management
Pharmaceutical CRM
Online CRM
Insurance CRM
Help Desk
Customer Support
Customer Service
Complaint Management

Specifications

Company:
Address: Cary, NC
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Samanage Service Desk Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows

Samanage Service Desk Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Samanage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
32
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review