FinancialForce PSA Review

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Last updated: Dec 14, 2018

FinancialForce PSA Review

45 reviews
(4/5)

Medium business, Large business

FinancialForce Professional Services Automation (PSA) is a cloud based business solution that allows companies to leverage the power of Salesforce CRM and Force.com. With this tool, businesses can better manage

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What is FinancialForce PSA? Updated: Dec 14, 2018

FinancialForce Professional Services Automation (PSA) is a cloud based business solution that allows companies to leverage the power of Salesforce CRM and Force.com. With this tool, businesses can better manage their projects, teams and customers.

The Professional Services Automation is actually one of the tools offered by FinancialForce.com which was founded in 2009 through an investment from Salesforce.com and UNIT4. FinancialForce.com originally started as a cloud accounting system built on salesforce.com's technology platform, but after acquiring Appirio in 2010, a new tool referred to as Professional Services Automation was created.

FinancialForce PSA Average Rating -

The average rating of FinancialForce PSA is 4 stars. The rating is based on 45 aggregated online reviews.

FinancialForce PSA Typical Customers

This solution is aimed at companies that have a large number of professionals to manage, businesses that need to automate their entire process of interacting with customers and to manage their financial resources. Large enterprises are the main target here, but nonprofit and public administration organizations can also take advantage of what this tool has to offer.

Examples of customers that use FinancialForce PSA are:
- Ahead LLC, an IT company helping other businesses make a better use of technological tools to achieve more.
- Convio, a software company focusing on helping non-profit organizations push their vision
- IRM Plc a forensic investigation company

FinancialForce PSA Features

FinancialForce e was designed to help businesses grow to the next level by helping them make use of the latest cloud-based technologies that include forward-thinking PSA functionality. This will allow companies to rethink the way they interact with vendors and customers by tracking how resources are used and finding faster, more economic ways to manage them.

FinancialForce PSA 5 Pros

  • Being an online service, FinancialForce PSA can be accessed anywhere
  • Automate your professional services through the cloud
  • Fully integrates with salesforce.com
  • Increase project profitability by better tracking of resources use
  • Can be used to tweak the business process so that it is customer oriented

FinancialForce PSA 2 Cons

  • FinancialForce PSA can be used only in the English language
  • Does not support other platforms except salesforce.com

FinancialForce PSA Alternatives

The main competitors of FinancialForce PSA are Unanet Professional Services Automation and Hydra PSA.

Hydra PSA looks to map the entire professional services automation sphere that includes project management, knowledge & business process management as well as portfolio management. It stores implementation best practices & knowledge blueprints that can be used as templates for future requirements. Additionally the product supports social collaboration for project information, and includes compliance & controls to ensure effective project delivery.

FinancialForce PSA on the other hand is built on the Salesforce platform with a social collaboration platform as well. The product allows services organization to manage projects and customers with a focus on achieving project deliverables as well as controlling cost allocations. There are analytic tools to monitor project financial performance as well to monitor in real-time the return on investment. Additionally there is support for resource planning & expense management, as well as project allocation based on skills and availability.

Another competitor is Unanet Professional Services Automation which supports an open integration model with third party software applications. In addition it is compatible with key implementation & compliance requirements that include CMMI and DCAA which is an important sign of excellence in the services automation field. Another point is that it can be implemented as both an on premise as well as cloud based solution based on customer requirements.

In comparison FinancialForce PSA includes a financial audit feature to track & monitor financial revenue, costs & performance. Additionally there is an App exchange which can provide additional productivity tools to enhance the solution’s offerings.

FinancialForce PSA Pricing Information

The service is subscription based: cost will depend on what specific company needs.


FinancialForce PSA Categories


Specifications

Company:
Address: San Francisco, CA 94105
Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux


FinancialForce PSA Features


25 MUST Ask Questions Before Buying Professional Services Automation Software

The prime purpose behind investing in the software solution is to boost efficiency and growth. Ask the software vendor (Financial Force) how their business app would improve efficiency of your enterprise.
FinancialForce PSA has tremendous exposure to different companies. They offer the same type of software to different industries, so they are better aware of who is doing what with their technological product. This also helps them understand and foresee what’s really working. Allow them to share their observations so that you get an ideas about their experience, expertise, and intelligence. This will also be an opportunity to identify the service providers who come up with the most insightful suggestions.
Perhaps your business is growing, will expand in the future and your Professional Services Automation requirements with it. So you would be interested to know if FinancialForce PSA is scalable and can grow with you. It’s no use investing in a solution that can be scaled.
Each business has different needs. Yours is no different. When it comes to selecting a software solution, you are looking for a tool that can be easily customized and configured to cater to your specific business needs. So you want to understand if FinancialForce PSA you want to buy is easy to customize.
Such a community forum is the best way to engage users. Getting access to FinancialForce PSA forums can help new or proposed users connect with product experts through peer-to-peer discussions.
FinancialForce PSA should answer how their business software will improve your bottom line and ROI.Most service providers make tall claims, so you want to make sure you get your hands on the best solution.
Before choosing a business app, you want to understand that the implementation would be smooth. So you should be interested to find out about the person responsible for handling the implementation process. Do not hesitate to ask FinancialForce PSA about their qualifications.
A good software vendor should be able to show you a positive track record with their implementation strategy.Try to find out if FinancialForce PSA method is structured. Your purpose should be to look for one that is structured and flexible to adapt to unexpected situations.
The software vendor should give you a structured data conversion methodology that will enable smooth migration of your information to the new system.
A growing business is always in need for expansion and integration with thrid-party apps is a part of the growth model. When it comes to choosing software, make sure the business app provides an application programming interface for easy integration.
Ask the software product vendor if the tool will allow you to export data to an external file or import data from external sources.
Ask the software vendor (Financial Force) if the software package includes consulting hours. Do not hesitate to ask if there are any hidden charges involved.
You do not want to be caught unawares when a software vendor sends a technician to resolve an issue that may crop up due to varied reasons. You want to make sure the charges are reasonable. Better still, you should be aware of what needs to be paid to the technician sent by the vendor to fix a problem.
You do not want to fall in love with the front end unless you are 100% sure that the software is compatible with your existing system. Ask the software vendor is you need any specific hardware to install the software. Will the business application run on your existing workstations. How much space will the software take on the disk drive? Is there a need for RAM upgrade to successfully run the software for optimum performance?
You should enquire about the cost of having more than one terminal in your store. While some software vendors charge on the basis of the number of store locations, others charge per terminal.
When you are looking for a software solution, make sure you know if the vendor charges any fee to get you started. You should also be interested to know if there are any software maintenance charges for you to pay.
Your business is accountable to customers, regulators, employees, and partners. So you should look for one software vendor who has adopted a comprehensive, technically sound security and compliance program. Does the vendor map your needs for security controls?
Data loss can prove extremely risky for any business. So you should always ask the vendor about their backup policy. How often is data backed up and what is the cost for the same?
What is the software vendor's policy on disaster recovery? Are any charges involved for disaster recovery support if a catastrophic hardware failure affects your system?
How easy is the software to work on? Is it user friendly for your end users? Does it involve any complexities that are difficult to understand for the team? Even a feature-rich solution is of no use if end users find it difficult to use.
Financial Force should clearly mention whether the solution is complex or simple to use. If it is not an easy-to-use software solution, then do they provide training? What is the level of training your team requires to make the most of the solution?
You will be interested to know about the software updates. When is it updated? Does the service provider notify customers when the upgrades are scheduled? Does the software work when the upgrades are under way? How long does the process take?
You should be interested to enquire about how an issue is handled at the side of the software vendor. Do not hesitate to question about who will respond to your emergency calls. What is their experience in software industry?
If the software vendor is widely popular, chances are that they have a good product. So always check their client base to measure their product's competence in the market.
Testing is crucial to ensuring that the software runs as promised. So you should try to find out if the vendor offers any free trial runs or try before you buy the product. By testing the concept first, it gets easier to understand the software product's functionality and allay fears before signing a contract.


FinancialForce PSA 8 Alternatives