FRONTSTEPS Review - why 3.9 stars?

Shlomi Lavi / updated: Feb 25, 2022

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What is FRONTSTEPS?

FrontSteps is a resident engagement and property management software that enables property managers to streamline communication with residents, analyze feedback, oversee move-in and move-out processes, track resident requests, and manage visitations. FrontSteps also provides accounting and document management functions that help track finances and possess capabilities in carrying out building projects, enhancing communication with builders.

With its resident engagement features and simplified payment methods, users can retain more residents and save time. The software has some notable features like safe community classifieds, condo-specific tools, access control and visitor management, and caliber accounting and maintenance. FrontSteps was founded in 2017 and headquartered in Denver, Colorado, United States, with an employee size of about 51-200 persons.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

FrontSteps pricing plans include Caliber Accounting and Maintenance plan, Property Management Plan, Condo Management plan, and FrontSteps Pay plan. The Property Management plan has two pricing packages; the Community package and the Connect plan. The Community package costs $75/community/month and features an events calendar, a multipage website with CAM, and template emails.

The Connect plan costs $125/community/month and features a full reporting suite, communication suite, and classifieds. The Condo Management plan has only a pricing Package, Rise, which costs $1/month/unit and features Pass on log, parking management, and package tracking.

The FrontSteps Pay plan has a pricing package called Payment Portals which costs $10/month/community and features community FAQ, debit, credit, and ACH digital payment, and website landing page. Another pricing like the Caliber Accounting and Maintenance plan is customized.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for FRONTSTEPS.

Pros

• FrontSteps allows the update of status work orders and the issuance of violations
• It is easy to use and navigate
• It uses multi-question surveys to assess residents
• The software can hold a large amount of data and allows the customization of notifications

Cons

• Some users experience difficulties in editing errors
• Some users would like to see the feature of dragging documents to multiple files

How it stacks up?

Access a head to head analysis of FRONTSTEPS vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is FRONTSTEPS right for you or your business?

The software is fit for small, medium, and large businesses. FrontSteps suits company managers, condo managers, homeowners, and community managers in the real estate/property management industry. Some company users of FrontSteps are; Woodside Homes, D.R. Horton America Builders, Richmond American Homes, and Brookfield Residential.