Help.com Live Chat Review - why 4.6 stars?
Compare Pricing
| ITQlick Score: | 25/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 3/10 - low cost |
| Category: | Chat -> Help.com Live Chat review |
| Ranking: | Ranked 44 out of 45 Chat systems |
| Company: | Help.com |
| Pricing: | starts at $80 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Help.com Live Chat pricing, Help.com Live Chat alternatives |
Shlomi Lavi / updated: Dec 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Help.com Live Chat?
Help.com Live Chat is a web based help desk and customer support solution for businesses of all sizes. It offers such capabilities as customizable branding, agent scheduling, visitor targeting, and others. The software was designed and launched by Help.com LLC headquartered in Texas, United States.Who is it best for?
Customers of the software include businesses of all sizes and a diverse range of types. It can be used in such major industries and domains as telecom and IT services, media and entertainment, banking and finance, healthcare and hospitality, and others. Some notable clients of the software include MailChannels, Instructure Inc, and others.Main features and functionalities
The software offers comprehensive reporting capabilities, eliminating the need of pivot tables. The supervisor dashboard keep track of the number of active and waiting chats, average chat and queue time, and other parameters. The software also offers advanced filtering for filtering of reports by date, time, agent, or team.Help.com Live Chat offers a 360-degree view of the customers in addition to integration with Salesforce and Zendesk. Other important capabilities of the software include predictive text, skill-based routing, pre-defined replies, visitor targeting, proactive invitations, customizable branding, agent scheduling, and others.
What is the actual cost?
The cost of license starts at $80 per user/month. ITQlick pricing score is 3 out of 10 (10 is most expensive). Access ITQlick pricing guide for Help.com Live Chat.How it stacks up?
Access a head to head analysis of Help.com Live Chat vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Help.com...
ITQlick rating
4.6/5
Score
25/100
Pricing
3/10
License pricing
$80 per user/month
Functionality
12
Review
Compare
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Compare
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Review
Compare
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review
Compare
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Service
Healthcare CRM
Insurance CRM
Online CRM
Small Business CRM
Chat
Time management
Hotel CRM
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.