HotSchedules Review - why 4.3 stars?

HotSchedules Review
ITQlick Score: 88/100
ITQlick Rating: (4.3/5)
Pricing: 2/10 - low cost
Category: Booking and scheduling -> HotSchedules
Ranking:Ranked 5 out of 69 Booking and scheduling systems
Company: HotSchedules
Pricing: starts at $49 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: HotSchedules pricing, HotSchedules alternatives
Shlomi LaviShlomi Lavi / updated: May 31, 2021

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What is HotSchedules?

HotSchedules offers an employee scheduling solution. The software includes web based scheduling, an employee communications platform, as well as integration with POS systems for advanced sales forecasting.

HotSchedules was founded in 1999 with the goal of developing solutions for restaurants that improve productivity and efficiency. Its products include GoHire for hiring & onboarding as well as Schoox for training & development, in addition to its HotSchedules product.

What is HotSchedules rating? ()

The rating of HotSchedules is 4.3 stars out of 5 and the total score is 88 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are HotSchedules's typical customers?

The product is focused on the restaurant industry addressing both large franchises as well as single restaurants. The product is offered as a cloud based solution which is accessible via the web as well as mobile devices such as smart phones.

HotSchedules is suited for restaurants that are managing all their scheduling requirements manually which is labor intensive and time consuming. The product is designed to deliver easy-to-use employee scheduling facilities that allow restaurant managers to track resource availability, leave requests, certifications, as well as daily & weekly time and shift allocations. This is good for restaurants as it improves productivity as well as ensures employee scheduling is optimized to match the restaurant’s staffing requirements.

Additionally the product provides a messaging platform to communicate with staff via email or SMS to ensure schedules and store updates are advised in real time. This ensures no delays in transmission of information which is another common problem for restaurants. Finally as a cloud based solution the product requires no significant technology investment or software maintenance, which means a cost effective solution with limited management needs so that restaurants can focus on their core activities.

Customers for HotSchedules include Hopdaddy Burger Bar, Crave Hospitality, Edina Grill, Forever Yogurt, Kerby Lane Café and Lazy Dog.

Is HotSchedules the best Booking and scheduling?

HotSchedules is ranked 5 out of 69 software in their category (Booking and scheduling systems).

What are their main features and functionalities?

Employee schedule creation is streamlined in HotSchedules by using standard templates and an auto-scheduler so that updates are incorporated into the schedule automatically. This includes a workflow process as well to ensure that managers can approve any schedule and information changes. There is also a meal period planner that schedules employee breaks to minimize non work times. Additionally HotSchedules can create detailed forecasts based on activity obtained via POS systems integration to determine optimal scheduling requirements.

HotSchedules supports mobile device access so restaurant managers can manage & update schedules remotely, while also ensuring staff are updated regularly and in real time. Additionally there is a digital logbook to keep track of notes & activities of the restaurant while ensuring easy searching for information. The product includes a detailed reporting module to track things such as labor budgets, overtime, staffing utilization and sales, as well as a reporting console for data analysis. Finally there is support for employee pay cards through the PaychekPLUS service as well as a Pay Control module to compare your labor & payroll costs.

HotSchedules also include floor map support which can be custom designed to the restaurant’s specifications. Additionally the product itself can be customized by the vendor if specific requirements or workflows are needed.

What are HotSchedules's pros? (5 Pros)

  • Mobile device access of the application is supported by HotSchedules
  • HotSchedules is a cloud based solution requiring minimal technology investment and no software maintenance
  • The product provides Data Analytic tools
  • Schedule Forecasting is provided in HotSchedules
  • Restaurants are able to do payroll aggregation by comparing labor costs and payroll

What are HotSchedules's cons? (2 cons)

  • HotSchedules does not offer a free trial or guarantee period for its product
  • The product does not provide an on premise solution

Who are their main alternatives?

ShiftPlanning is a restaurant scheduling software that supports shift swapping, repeating shits and open shifts. Additionally it provides time clock integration for time & attendance as well as integration to third party payroll systems. ZoomShift is another solution that supports syncing of schedules with online calendars such as Google and Microsoft Outlook, as well as provides Dashboards to track schedule activity & performance. Additionally both products offer a free trial of the product. HotSchedules does not currently support these features and does not provide a free trial.

ScheduleFly on the other hand offers a Message Wall for social collaboration and better scheduling, as well as a job post tool to for hiring of new staff. Then there is PointofSuccess that provides in addition to scheduling, a full suite of tools for restaurants that includes order management, food delivery management as well as customer marketing. HotSchedules is only focused on employee scheduling and does not provide these additional features.

What is the cost of HotSchedules?

The cost of license starts at $49 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for HotSchedules

What should you ask HotSchedules during a demo session? (65 questions)

Schedule a demo with HotSchedules and access 65 must ask questions for the vendor while watching HotSchedules in action.

List of categories

FS Inventory Management
Employee Scheduling
HR Analytics
HR Department
Workforce Management
Inventory Management
Inventory Optimization
Inventory Control
Stock Control
Time Tracking

List of features

Benefits Administration
Employee Self-Service
HR Management
Automated Scheduling
Document Templates
Email Integration
Employee Database
Group Scheduling
Helper Applications
Instant Messaging
Multi-Location Support
Remote Access
Sales Reporting
Travel Management

HotSchedules Vs. Alternatives

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$49 per month
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$795 per license
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$29.95 per user/month
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$20 per month

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.