Microsoft Dynamics Retail Review - why 4.1 stars?

Microsoft Dynamics Retail Management Review
ITQlick Score: 76/100
ITQlick Rating: (4.1/5)
Pricing: 3.6/10 - low cost
Category: Retail & POS -> Microsoft Dynamics Retail
Ranking:Ranked 243 out of 431 Retail & POS systems
Company: Microsoft
Pricing: starts at $95 per license
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Microsoft Dynamics Retail pricing, Microsoft Dynamics Retail alternatives
Shlomi LaviShlomi Lavi / updated: Oct 19, 2021

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What is Microsoft Dynamics Retail?

Microsoft Dynamics Retail Management System (RMS) is a a complete point of sale (POS) client server solution developed to automate POS processes and provide retailers with a centralized multiple store management system. It allows for effortless checkout, successful marketing initiatives and inventory management.

Microsoft Dynamics RMS is a product of Microsoft Corporation, a company founded by Bill Gates and Paul Allen in 1995. By the mid-1980, Microsoft rose to become the leader in personal computer operating system. That said by the 1990s, the company started increasingly diversifying away from the operating system market and enter the world of business applications. Microsoft Dynamics RMS is an example of such diversion.

What is Microsoft Dynamics Retail rating? ()

The rating of Microsoft Dynamics Retail is 4.1 stars out of 5 and the total score is 76 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Microsoft Dynamics Retail's typical customers?

Microsoft Dynamics RMS will work best for small and medium size companies into the retail businesses. The software is designed to meet the unique and changing needs of retailers. The functionalities offered by the POS solutions are very much requested by book stores, office supply stores, groceries, supermarkets, restaurants and even eCommerce websites.

The Microsoft POS software can be of great use to enterprises having over 1000 stations spread around the country.

Is Microsoft Dynamics Retail the best Retail & POS?

Microsoft Dynamics Retail is ranked 243 out of 431 software in their category (Retail & POS systems).

What are their main features and functionalities?

Microsoft Dynamics RMS offers an easy to use interface that allows employees to quickly learn POS procedures using built-in wizards. It also offers customizable data fields enabling you to track information about suppliers, inventory and customers history. This allows you to respond quickly to the real needs of shoppers and offer them a personalized service.

The POS solution enables you to take a closer look at departmental activities, identify sales trends and take the necessary steps to make the most out of the coming opportunities. Because the software is easily scalable, users can always adapt to changes as the business grows into multiple stores.

What are Microsoft Dynamics Retail's pros? (10 Pros)

  • Microsoft Dynamics RMS' installation process is simplified and easy. This minimizes disruptions with a retail management
  • Microsoft Dynamics RMS automates the process of tracking item movement and supplier histories
  • With this POS solution, businesses can respond quickly and efficiently to customer needs thanks to the personalization of the service.
  • Businesses can also rely on this software to automatically create discount for customers who come regularly
  • Microsoft Dynamics RMS is scalable, so it can adapt to the growing needs of a company as it expands
  • Round the clock customer support service is available in the form of phone, email, FAQ, forums, help desk, live chat and other means.
  • Two separate editions of “store operations” and “headquarters” make the software much more flexible for varying business needs compared to most other similar software solutions.
  • The software offers multiple deployment options of online and on premise deployment.
  • You have the facilities of custom user interface and customizable reporting for specific business needs.
  • The software has support for multiple currencies as well as languages.

What are Microsoft Dynamics Retail's cons? (2 cons)

  • Microsoft Dynamics RMS fails to offer Accounting Management functionality
  • The interface of the software is not as customizable compared to competitors like DirecTouch

Who are their main alternatives?

Microsoft RMS’s main competitors include Lightspeed and Vend.

Lightspeed is a retail management system that is designed to be used on the Apple platform. Its features include sales management with quotations, orders & invoices as well as pricing & discounts. Additionally there is support for gift cards for retail buyers, as well as customer management for product & loyalty marketing campaigns. Inventory management to ensure optimal stock levels is included along with integration to Quickbooks for financial management. There is also an online Webstore to handle e- commerce transactions.

Microsoft RMS on the other hand is provided with two modules with one to handle the store and the other to handle headquarters in a multi-store retail operation. The product supports a full Point of Sale system with inventory management, pricing, and sales. Additionally it is part of the Microsoft enterprise platform so can be integrated seamlessly with Microsoft Dynamics GP.

Vend in comparison handles product management with an integrated price book which is updated in real time for point of sale operations. Additionally the product supports on-account sales which involve deferred payments on a time based billing cycle. There is also a loyalty program to reward frequent shoppers with an online portal for tracking transactions and redemption offers, and an application library to enhance product functionality.

Microsoft RMS however integrates customer history & preferences with POS units to provide discounts, special offers and vouchers to reward loyalty. Additionally it can be operated on existing computers or certified POS devices, and provides a flexible reporting tool tracking sales & inventory operations.

What is the cost of Microsoft Dynamics Retail?

The cost of license starts at $95 per license. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Microsoft Dynamics Retail

What should you ask Microsoft during a demo session? (65 questions)

Schedule a demo with Microsoft Dynamics Retail and access 65 must ask questions for the vendor while watching Microsoft Dynamics Retail in action. Visit the vendor's website here.

List of categories

Retail
Point of sale
Retail & POS
Clothing Store Inventory POS
Gun Shop POS
Point of sale
Retail
Retail Analytics POS
Retail Customer Management
Retail Management POS
Retail Warehouse Management
Retail e-Commerce

List of features

Accounting Management
Customer Management
Accounting Management
Bar Code Scanning
Buy X, Get Y Pricing
Credit Card Processing
Customer Management
Discounts
eCommerce
Employee Management
Gift Cards
Inventory Management
Print Receipt
Reporting
Returns

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.