PIMS Dialer Review - why 4.5 stars?

Shlomi Lavi / updated: Feb 01, 2023

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What is PIMS Dialer?

PIMS Dialer is a web based predictive dialing solution for businesses of all sizes. Its capabilities include call monitoring, call scheduling, FCC compliance, and others. The software was designed and launched by Pimsware LLC headquartered in Georgia, United States.

Who is it best for?

The software is a useful product for businesses of all sizes and a wide range of types. It can be deployed in such major industries and domains as technology and IT services, telecommunication, call centers, healthcare and hospitality, education, retail and wholesale, and others. Some notable clients of the software include RAM Management Group LLC, Home Style NY, Kore Contact Center, and others.

Main features and functionalities

The software helps in streamlining workflows for business verticals with its in-built analysis tools. It automatically displays scripts for agents to read with name, address and other information populated. Assistance is also offered in connecting live calls with the next available agent through auto-dialing.

PIMS Dialer allows adjusting of outbound CallerID based on list and area code for specific campaigns. It also offers blended sessions for efficient handling of outbound and inbound calls. Other important capabilities include call monitoring, call recording, call scheduling, FCC and FTC compliance, customer management, reporting, and others.

What is the actual cost?

The cost of license starts at $150 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for PIMS Dialer.

How it stacks up?

Access a head to head analysis of PIMS Dialer vs alternative software solutions.

Frequently Asked Questions (FAQs)