Yelp Reservations Review - why 4.5 stars?

Yelp Reservations Review
ITQlick Score: 88/100
ITQlick Rating: (4.5/5)
Pricing: 9.4/10 - high cost
Category: Restaurant POS -> Yelp Reservations
Ranking:Ranked 3 out of 35 Restaurant POS systems
Company: Yelp Reservations
Pricing: starts at $249 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile
Links: Yelp Reservations pricing, Yelp Reservations alternatives

Shlomi LaviShlomi Lavi / updated: May 20, 2022

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What is Yelp Reservations?

Yelp Reservations is an online task management software for restaurants to locate more diners, manage table reservations, increase takeouts and delivery, and advertise your restaurant business. These functions bring about increased business patronage and popularity and improve organizational flow.

The software possesses features like Check-in offers, waitlist management, online reservations, and direct messaging features. It was founded in 2011 and is based in the United States.


What is Yelp Reservations rating?

The rating of Yelp Reservations is 4.5 stars out of 5 and the total score is 88 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses Yelp Reservations?

The typical customers include the following business size: Small, medium and large size businesses.

Is Yelp Reservations the best Restaurant POS system?

Yelp Reservations is ranked 3 out of 35 software in their category (Restaurant POS systems).

What are Yelp Reservations's pros? (4 Pros)

  • Yelp also has a wide user base, which means that the amount of information posted is extensive
  • Users have everything at a glance, including their contact info, hours of operation, and details regarding the type of services provided
  • Yelp Reservations offers a nice layout and is easy to use.
  • It has no cover fees

What are Yelp Reservations's cons? (2 cons)

  • Users complain of slight differences in functionality between the desktop and the iPads
  • More neighborhoods should also be covered

Who are their main alternatives?

Yelp Reservations competes with other Restaurant POS systems like Toast POS, TouchBistro Restaurant POS, and Torqus POS. We will compare these Restaurant POS systems in some specific aspects below.
  • Functionality: Yelp Reservations offers features like Online Waitlisting, Advanced SMS, Two-Way Texting, Floor Plan Management, Basic Reservation Management, Digital Guestbook, Employee Management, Online Ordering, POS Integration, Reporting/Analytics, Table Management, Wait List Management, etc. Toast POS offers features like Tableside Service, Analytics & Reporting, Menu Management, Point of Sale (POS), Multi-Location, Order Management (available in Yelp Reservations), Dashboard, Reporting/Analytics, Alerts/Notifications, Inventory Management, Reporting & Statistics, etc. TouchBistro Restaurant POS offers features like Table Management, Bill Splitting, Create Multiple Menus, Reservations, Online Ordering (available in Yelp Reservations), Gift Cards, Loyalty, Payment Processing, Tableside Ordering, Floor Plan & Table Management, Menu Management, Staff Management, Inventory Management, Reporting & Analytics (available in Toast), Integrations, etc.

    Torqus POS offers features like Barcode Integration, Email Integration, HR & Payroll Investment, Job Costing, Mobile Support, Multi-Location, Online Document Storage (Back-Up), POS Invoicing, Quotation & Estimates, Warehouse Management, Banking Integration, etc.
  • Customers/Industries: Yelp Reservations has customers like The Boiling Crab, Cafe21 sangria, Maria Italian Kitchen, Mr. Stax Inc., Dick last resort restaurant, Daniel Pham, Marissa Miller, Joy Christensen, Brian Smawley, Paluca Trattoria, Serendipity 3, La Parisienne, etc. Toast targets Fine Dining, Casual Dining, Fast Casual, Bar & Nightclubs, Cafes & Bakeries, Enterprises, Food Trucks, Pizza, etc. TouchBistro Restaurant POS targets Full-Service Restaurants, Food Truck, Family Style, Brewery, Fine Dining, Winery, Quick Service Restaurants, Bar & Club, Fast Cloud-based Ring, Coffee Shcloud-based, and Café. Torqus POS targets Fine Dine, Casual Dining, Bars & Pubs, Cafes & Lounges, QSR, Cloud Kitchens, Food Courts, and Luxury Dining.
  • Cost: Yelp Reservations start at $249 per month. TouchBistro starts at $69 per month. Toast starts at $165 per month with a free version. The license cost information for Torqus POS is unavailable.
  • Cloud-based/On-premise: Yelp Reservations and all its alternatives are cloud-based. Toast POS and TouchBistro Restaurant POS have an On-Premise version for Windows and Linux.
  • Scalability: Yelp Reservations and its alternatives can accommodate organizations of all sizes.
  • Support: Yelp Reservations offers support channels like Phone Support and Chat, while Torqus POS only offers Chat. Toast POS offers an Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and 24/7 (Live Rep). TouchBistro Restaurant POS offers an Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.

What is the cost of Yelp Reservations?

Yelp Reservations offers three license pricing options; Standard, Plus, and Enterprise.
  • Standard starts at $249 per month.
  • Plus starts at $299 per month.
The license cost information for Enterprise is unavailable. Standard comes with Unlimited covers, Online waitlisting, Advanced SMS, Two-way texting, Floor plan management, Basic reservation management, etc. Plus comes with everything in Standard, reservation management, Digital guestbook, POS integration, etc. Enterprise comes with everything in Plus, including Punchh integration, App integration, Olo integration, etc.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 9.4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Yelp Reservations. You can also find here pricing information from Yelp Reservations's website.

What should you ask Yelp Reservations during a demo session? (65 questions)

Schedule a demo with Yelp Reservations and access 65 must ask questions for the vendor while watching Yelp Reservations in action. Visit the vendor's website here.

Where Yelp Reservations is used?

Yelp is a good choice for restaurants looking for a restaurant POS system that lets them manage their front-of-house operations across the whole dining experience with one fully integrated solution. The program combines Yelp Waitlist, Reservations, Kiosk, Takeout, Table Management, online brand marketing, and other features into one offering.

List of categories

Employee Engagement
Employee Scheduling
Employee Training
Tablet PC EMR
Hotel Booking & Reservations
Tablet POS Systems

List of features

Employee Database
Reservations Management
Employee Scheduling

Yelp Reservations Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Yelp
ITQlick rating
4.5/5
Score
88/100
Pricing
9.4/10
License pricing
$249 per month
Functionality
9
Review
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Lavu
ITQlick rating
3.5/5
Score
95/100
Pricing
2.4/10
License pricing
$59 per month
Functionality
13
Review
Compare
TouchBistro
ITQlick rating
4.3/5
Score
93/100
Pricing
3.2/10
License pricing
$69 per month
Functionality
10
CAKE
ITQlick rating
4.6/5
Score
87/100
Pricing
2/10
License pricing
$69 per month
Functionality
7
Review
Compare
POSbistro
ITQlick rating
4.3/5
Score
84/100
Pricing
2.8/10
License pricing
$49 per month
Functionality
3
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.