ContactWise CRM 2019 Review

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Last updated: Jun 13, 2019

ContactWise CRM Review

ITQlick rating
(2.5/5)

Small business, Medium business

ContactWise CRM is customer relationship management software built for small to medium businesses. Its key features include customer service, marketing automation, sales automation, accounting, document, projec...

  • Categories (4/16):

    • Hotel CRM
    • Small Business CRM
    • Project Collaboration
    • Mobile CRM

What is ContactWise CRM? Updated: Jun 13, 2019

ContactWise CRM is customer relationship management software built for small to medium businesses. Its key features include customer service, marketing automation, sales automation, accounting, document, project, and service management, and collaboration center. GroupLink Corporation created ContactWise CRM. It was founded in 1993 with up to 50 employees. It is currently stationed in Bountiful, Utah.

ContactWise CRM Average Rating -

The rating of ContactWise CRM is 2.5 stars. The rating is based on ITQlick expert review

ContactWise CRM Typical Customers

ContactWise CRM Features

ContactWise CRM 3 Pros

  • Easy to learn and navigate
  • Has Access Control List capability
  • Cheaper than other CRM software

ContactWise CRM 2 Cons

  • Offers only basic CRM features
  • Limited number of integrations

ContactWise CRM Alternatives

Freshsales is an all-in-one CRM solution for small to medium businesses at the same price range as ContactWise CRM. Freshsales offers more CRM functions that ContactWise CRM such as 360° customer view, call management, drag and drop navigation, pipeline dashboard, lead scoring and more.

Freshsales also has better integrations than ContactWise CRM including Facebook, Gmail, Mailchimp, Quickbooks, and Xero. Freshsales has higher customer review ratings than ContactWise CRM and is a better choice as a more modern and advanced CRM software. JobNimbus is customer relationship management and project management system for the same client size as ContactWise CRM. However, JobNimbus pricing is lower than ContactWise CRM.

Both have email management features such as email integration, notification, and tracking. JobNimbus also offers report generation and statistical analysis functions like ContactWise CRM. However, JobNimbus offers more project management features than ContactWise CRM such as budgeting, estimating, tracking, and scheduling. Both have high vendor reputation online but JobNimbus can be a cheaper alternative for ContactWise CRM as a more comprehensive and practical CRM solution.

ContactWise CRM Pricing Information

ContactWise CRM pricing is below the average cost of a CRM solution. It offers business consultation features which allow users to be assisted and have the software be customized for the company’s needs and context. ContactWise is also integrated with email infrastructure Novell® GroupWise® or Microsoft® Outlook® 2000-2010. It is also capable of generating detailed reports which enable users to efficiently track sales, customer information, and opportunities.

It also ensures users’ data secured by creating an access control list or ACL. It is capable of sending mass personalized email to reach and engaged thousands of customers. ContactWise CRM can be integrated with BlackBerry and is also supported in iPhone and Windows mobile devices.

ContactWise CRM demo

25 questions to ask the vendor on ContactWise CRM demo

Is ContactWise CRM the right software for me?

ContactWise CRM fits small to medium businesses which are looking for simple and affordable CRM software. Its clients are from various industries such as education, government agencies (police/law enforcement), and commercial organizations. Among its known customers are INFORM, Campbell Sports School District, Nevada Department of Corrections, and Sherwood Schools to name a few.

ContactWise CRM Categories

Hotel CRM
Small Business CRM
Project Collaboration
Mobile CRM
Mac CRM
Lead Generation
Insurance CRM
Healthcare CRM
Customer Engagement
CRM
Complaint Management
Channel Management

Specifications

Company:
Address: Bountiful, UT
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Windows

ContactWise CRM Features

Customer Service
Marketing Automation
Sales Automation
Accounting Management
Document Management
Project Management
Service Management
Collaboration Center
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ContactWise CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ContactWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
79/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
24
Fit small business
Fit medium business
Fit large business
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CoConstruct
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$249 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
RSMeans
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$230 Per year/user
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
McCormick
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
PlanSwift
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$995 Per license
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review